Joseph San Filippo
Staten Island
Summary
Dynamic individual with hands-on experience in Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Passionate About Aviation, Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Safety Experienced.
Overview
6
6
years of professional experience
Work History
Sales Associate
Carter's Babies & Kids
Staten Island, NY
11.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Inflight Crew member
JetBlue Airways
Staten Island, United States of America
01.2024 - 04.2024
- Provided exceptional customer service to passengers by assisting with seat assignments, luggage storage, and answering inquiries during flights
- Ensured passenger safety by conducting pre-flight safety checks, demonstrating the use of emergency equipment, and enforcing safety protocols throughout the duration of flights
- Collaborated with fellow crew members to execute Inflight services, including food and beverage distribution, cabin cleanup, and passenger comfort accommodations
- Administer and coordinate emergency procedures (CPR and basic first aid) when needed
- Make confident decisions that address issues keeping in line with Airline and FAA regulations
- Demonstrated strong communication skills by effectively relaying important information to passengers, fellow crew members, and ground staff to ensure smooth operations and exceptional customer experience
- Ability to move at a fast paced environment
- Effectively Communicate and Respond to any high-stress Situations such as Aircraft Evacuation, Security threats, delays, medical emergencies, severe weather conditions, and turbulence
- Embracing Core values in our roles to accomplish daily tasks individually and collectively
- Carefully prioritizing Privacy when handling Airline or customer data and Information
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Flexible Schedules to coordinate with Airline needs of the business
- Observing Time Management procedures for on time departure
- Working with fellow crew members to identify any issues and report to flight deck Personnel Immediately
- Other duties assigned
Customer Experience Supervisor
TJ Maxx
Staten Island, United States of America
05.2021 - 03.2023
- Stock, replenish, and organize inventory 15% faster than average associates
- Providing Skillful customer service
- Receiving Positive Store feedback surveys
- Assisting and Directing customers locating merchandise throughout the store
- Collaborating with team members when necessary in handling cash registers, organizing inventory lines, labeling products, daily break schedule's, and Company policy's
- Greeting customers coming to and from the registers
- Graciously ringing customers Merchandise, speaking warmly about their shopping experience
- Working quietly and cooperatively with team members to clean and maintain Store operations throughout open to close
- Promoting TJX rewards loyalty program to all New-hire and Incoming Customers daily
- Discussing Sales, Rewards, Surveys, Achievements and Improvements on weekly Conference call
- Meeting with In store Managers to communicate Suggestions, Procedures, and Marketing strategies
- Handling Security Incidents with Loss prevention to address areas of improvement, communication, and stolen merchandise
- Consistently prioritize Safety and Health for all customers and employees
- Other task assigned daily
Cashier
La Rosa
Staten Island, United States of America
09.2019 - 05.2021
- Calculated cash and credit card payments effectively and accurately
- Achieved excellent customer service throughout all tranquil and perplexing conditions
- Operating POS registers, Handling at least 100 transactions daily
- Prepared and served meals, Ensured all Food was packed Safely and Precisely for guaranteed delivery satisfaction
- Organized food department stations, maintained above A status for thorough cleaning of high touch surfaces before and after the pandemic
- Multitasking cashier and food handling without criticism or dissatisfaction
- As a Team, We maintained an non-toxic and welcoming environment for all new and returning customers
Education
High School Diploma -
Tottenville High School
Staten Island, NY06-2021
Skills
- Attentive Customer service
- Teamwork and collaboration
- Time management
- Conflict Resolution
- Professional and Appearance
- Positive and Professional
- Hospitality and Detail oriented
- Safety Experienced
Awards
03/01/24, Integrity and Safety, On March 16th, JetBlue 548 Operating Tampa - White Plains. My crew encountered a Level 2 safety threat onboard the aircraft. My crew were notified about the situation and taken abrupt action to communicate and execute a swift response for the safety onboard. We handled the situation in a calm, orderly, and professional manner.
Personal Information
- Date of Birth: 05/07/03
- Nationality: European-Latino
Timeline
Sales Associate
Carter's Babies & Kids
11.2024 - Current
Inflight Crew member
JetBlue Airways
01.2024 - 04.2024
Customer Experience Supervisor
TJ Maxx
05.2021 - 03.2023
Cashier
La Rosa
09.2019 - 05.2021
High School Diploma -
Tottenville High School