Summary
Overview
Work History
Education
Skills
Awards
Personal Information
Timeline
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Joseph San Filippo

Joseph San Filippo

Staten Island

Summary

Dynamic individual with hands-on experience in Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Passionate About Aviation, Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Safety Experienced.

Overview

6
6
years of professional experience

Work History

Sales Associate

Carter's Babies & Kids
11.2024 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Inflight Crew member

JetBlue Airways
01.2024 - 04.2024
  • Provided exceptional customer service to passengers by assisting with seat assignments, luggage storage, and answering inquiries during flights
  • Ensured passenger safety by conducting pre-flight safety checks, demonstrating the use of emergency equipment, and enforcing safety protocols throughout the duration of flights
  • Collaborated with fellow crew members to execute Inflight services, including food and beverage distribution, cabin cleanup, and passenger comfort accommodations
  • Administer and coordinate emergency procedures (CPR and basic first aid) when needed
  • Make confident decisions that address issues keeping in line with Airline and FAA regulations
  • Demonstrated strong communication skills by effectively relaying important information to passengers, fellow crew members, and ground staff to ensure smooth operations and exceptional customer experience
  • Ability to move at a fast paced environment
  • Effectively Communicate and Respond to any high-stress Situations such as Aircraft Evacuation, Security threats, delays, medical emergencies, severe weather conditions, and turbulence
  • Embracing Core values in our roles to accomplish daily tasks individually and collectively
  • Carefully prioritizing Privacy when handling Airline or customer data and Information
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Flexible Schedules to coordinate with Airline needs of the business
  • Observing Time Management procedures for on time departure
  • Working with fellow crew members to identify any issues and report to flight deck Personnel Immediately
  • Other duties assigned

Customer Experience Supervisor

TJ Maxx
05.2021 - 03.2023
  • Stock, replenish, and organize inventory 15% faster than average associates
  • Providing Skillful customer service
  • Receiving Positive Store feedback surveys
  • Assisting and Directing customers locating merchandise throughout the store
  • Collaborating with team members when necessary in handling cash registers, organizing inventory lines, labeling products, daily break schedule's, and Company policy's
  • Greeting customers coming to and from the registers
  • Graciously ringing customers Merchandise, speaking warmly about their shopping experience
  • Working quietly and cooperatively with team members to clean and maintain Store operations throughout open to close
  • Promoting TJX rewards loyalty program to all New-hire and Incoming Customers daily
  • Discussing Sales, Rewards, Surveys, Achievements and Improvements on weekly Conference call
  • Meeting with In store Managers to communicate Suggestions, Procedures, and Marketing strategies
  • Handling Security Incidents with Loss prevention to address areas of improvement, communication, and stolen merchandise
  • Consistently prioritize Safety and Health for all customers and employees
  • Other task assigned daily

Cashier

La Rosa
09.2019 - 05.2021
  • Calculated cash and credit card payments effectively and accurately
  • Achieved excellent customer service throughout all tranquil and perplexing conditions
  • Operating POS registers, Handling at least 100 transactions daily
  • Prepared and served meals, Ensured all Food was packed Safely and Precisely for guaranteed delivery satisfaction
  • Organized food department stations, maintained above A status for thorough cleaning of high touch surfaces before and after the pandemic
  • Multitasking cashier and food handling without criticism or dissatisfaction
  • As a Team, We maintained an non-toxic and welcoming environment for all new and returning customers

Education

High School Diploma -

Tottenville High School
Staten Island, NY
06-2021

Skills

  • Attentive Customer service
  • Teamwork and collaboration
  • Time management
  • Conflict Resolution
  • Professional and Appearance
  • Positive and Professional
  • Hospitality and Detail oriented
  • Safety Experienced

Awards

03/01/24, Integrity and Safety, On March 16th, JetBlue 548 Operating Tampa - White Plains. My crew encountered a Level 2 safety threat onboard the aircraft. My crew were notified about the situation and taken abrupt action to communicate and execute a swift response for the safety onboard. We handled the situation in a calm, orderly, and professional manner.

Personal Information

  • Date of Birth: 05/07/03
  • Nationality: European-Latino

Timeline

Sales Associate

Carter's Babies & Kids
11.2024 - Current

Inflight Crew member

JetBlue Airways
01.2024 - 04.2024

Customer Experience Supervisor

TJ Maxx
05.2021 - 03.2023

Cashier

La Rosa
09.2019 - 05.2021

High School Diploma -

Tottenville High School
Joseph San Filippo