Joseph Sargent
New Berlin,WI
Summary
Results-oriented Project Manager with a strong focus on team training, cross-functional coordination, and time management. Committed to delivering high-quality outcomes through effective problem solving and communication.
Overview
19
19
years of professional experience
Work History
Project Manager
Sign&Gear
Wauwatosa, Wisconsin
01.2020 - 12.2025
- Led project planning meetings to define scope and responsibilities.
- Developed project documentation, including plans, schedules, and reports.
- Facilitated problem-solving sessions to address project challenges collaboratively.
- Monitored progress through project management software for tracking tasks.
- Conducted risk assessments to identify potential issues early on.
- Provided training and support to team members on project protocols and tools.
- Managed multiple projects with competing deadlines simultaneously.
- Provided guidance to team members regarding tasks assigned to them.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Identified project needs by reviewing project objectives and schedules.
- Conferred with project personnel to identify and resolve problems.
Tech5 Service Technician
Spectrum
Milwaukee, Wisconsin
05.2007 - 12.2019
- Installed and maintained equipment at client sites to ensure optimal performance.
- Diagnosed technical issues using specialized tools and software for effective troubleshooting.
- Documented service activities and client interactions in management systems for tracking purposes.
- Responded promptly to service calls, ensuring timely resolution of client concerns.
- Maintained inventory of parts and supplies to support efficient service operations.
- Completed all necessary paperwork for service calls in a timely manner.
- Drove and maintained company vehicle, keeping in peak condition.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Trained customers on equipment after installation.
- Replaced faulty parts or components following diagrams or blueprints.
- Calibrated instruments, controls and equipment to test function and evaluate performance.
- Adjusted functional parts of devices or control instruments according to specifications.
- Assisted with training of junior technicians in proper installation techniques and safety protocols.
- Performed troubleshooting on electronic circuits and systems.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
- Reviewed blueprints and manuals to repair and restore optimal functionality.
- Operated hand tools and power equipment according to corporate safety procedures.
- Installed electrical wiring for new installations as needed.
- Kept up-to-date knowledge of industry trends, regulations, safety standards.
- Completed scheduled appointments on time to drive quality service.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
Education
High School Diploma -
Kempsville High
Va Beach, VA06-2000
Skills
- Project management and planning
- Documentation and compliance management
- Software tracking and workflow optimization
- Team training and staff motivation
- Customer relationship management
- Technical troubleshooting and problem solving
- Effective communication skills
- Time management and scheduling
- Leadership and performance evaluations
- Cross-functional coordination
- Safety protocols and procedures
- Inventory management and operations oversight
- Application development
Timeline
Project Manager
Sign&Gear
01.2020 - 12.2025
Tech5 Service Technician
Spectrum
05.2007 - 12.2019
High School Diploma -
Kempsville High