Joseph Sauicer
Nashua,NH
Summary
Accomplished Sr Endpoint Engineer with a proven track record at Digital Federal Credit Union, adept in InTune and SCCM, and recognized for project management. Spearheaded the transition from SCCM to InTune, enhancing workstation provisioning efficiency.
Overview
12
12
years of professional experience
5
5
Years as SCCM Administrator
Work History
Sr Endpoint Engineer
Digital Federal Credit Union
02.2020 - Current
- Created application packages, automated tasks via batch and powershell scripts, and created tools for our service desk to quickly resolve common tickets.
- Managed our SCCM platform including collections, queries, application deployment, and windows patching
- Architected our move from SCCM to InTune documenting the needed tasks and delegating work to the proper teams as well as my juniors
- Assisted in the cutover from Avaya Onex VOIP solution to Five9
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Provided input to team lead regarding areas for process and procedural improvement.
IT Consultant
Alpha Omega Computer Solutions
09.2019 - 02.2020
- Served over 50 clients with different environments
- Active Directory: password resets, add/remove users, permissions, privileges
- Group policy management
- Set up VoIP phones in RingCentral as well as Intermedia
- Supported remote users using Logmein and Teamviewer
- Network / Server maintenance
- Set up Parallel 2x environment
- Assisted in the separation of one office 365 tenant into 2 separate tenants
End User Support Admin/On Site Support Specialist
Brooks Automation
Chelmsford, MA
11.2016 - 09.2019
- Active Directory: password resets, add/remove users, permissions, privileges
- Imaged laptops and desktops for users using SCCM and transitioning to Dell KACE
- Supported users deskside as well as worldwide support using DameWare
- Mapped network drives and managed permissions
- Deployed printers and supported both toner ordering and print queues
- Trained junior technicians on troubleshooting techniques and onboarding
- Patched and activated network jacks for user cubes
Assisted in large scale Windows 7 to 10 migration - Wrote scripts to automate imaging steps
- Trained new team members on SOP and technology within the environment
- Racked and stacked Cisco switches to build a network alongside existing one
Helpdesk Technician
Greater Lowell Technical High School
Tyngsboro, MA
06.2013 - 06.2015
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
High School Diploma -
Greater Lowell Regional Technical Vocational High
Tyngsboro, MA05-2013
Skills
- Intune Management
- SCCM Management
- Jamf MAC Management
- On Premise Active Directory/ Entra Active Directory
- Microsoft 365
- Azure AVD
- VMware Horizons
Timeline
Sr Endpoint Engineer
Digital Federal Credit Union
02.2020 - Current
IT Consultant
Alpha Omega Computer Solutions
09.2019 - 02.2020
End User Support Admin/On Site Support Specialist
Brooks Automation
11.2016 - 09.2019
Helpdesk Technician
Greater Lowell Technical High School
06.2013 - 06.2015
High School Diploma -
Greater Lowell Regional Technical Vocational High
Similar Profiles
T-Ajah BarnabyT-Ajah Barnaby
Loan Specialist / Member Service Representative at Digital Federal Credit UnionLoan Specialist / Member Service Representative at Digital Federal Credit Union
Lucy JohnsonLucy Johnson
UX Designer at Digital Federal Credit UnionUX Designer at Digital Federal Credit Union
ELIZABETH GOUDEGLAELIZABETH GOUDEGLA
Mortgage Operations Specialist II at Digital Federal Credit UnionMortgage Operations Specialist II at Digital Federal Credit Union