Joseph Saviola
St. Petersburg
Summary
Adept Telecom Field Engineer with a proven track record at Hayes, enhancing operational efficiency and client satisfaction through expert equipment installation and maintenance. Skilled in hardware configuration and fault isolation, coupled with exceptional communication abilities, I consistently exceed project goals and customer expectations.
While in the navy I developed skills in high-pressure environments, focusing on operational excellence and safety compliance. Demonstrated ability to manage individuals and complex machinery while also supporting critical operations, troubleshooting, ensuring smooth and efficient workflows. Seeking to transition into new field, leveraging problem-solving and team collaboration abilities.
Overview
7
7
years of professional experience
Work History
Telecom Field Engineer
Hayes
05.2024 - Current
- Proactively identified areas for process improvement, resulting in enhanced overall efficiency and effectiveness of field engineering operations.
- Coordinated with vendors to procure high-quality equipment at competitive pricing while maintaining budgetary guidelines for each project.
- Assisted in the design of custom communication networks tailored to clients'' specific needs, resulting in increased sales opportunities.
- Increased customer satisfaction with efficient installation, repair, and maintenance of telecom systems.
- Ensured compliance with industry regulations and safety protocols while performing onsite installations and repairs.
- Maintained strong client relationships through clear communication, addressing concerns promptly, and providing quality support services.
Field Service Technician
Groeneveld Lubrication Solutions
05.2022 - 12.2022
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
Aviation Maintenance Technician
Military
10.2017 - 08.2021
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft equipment.
- Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components.
- Lubricated shafts, bearings, and gears to maintain optimal performance.
- Operated in challenging, high-stress and physically-demanding environments to keep personnel safe and direct aircraft in flight operations.
- Performed troubleshooting, repair, and maintenance actions on deck equipment.
- Maintained equipment and facilities in optimal condition to support optimal launch and recovery operations.
- Upkeep of Hydraulic/steam pressure gauges
Education
GED -
Pensacola State College
Pensacola, FL03-2017
Skills
- Customer support
- Hardware installation
- Equipment testing
- Software configuration
- Fault isolation
- Telecom network troubleshooting
- Hardware installation and configuration
- Effective communication
- Operational risk management
- Team leadership qualities
- Communication and coordination
- Preventive maintenance execution
Timeline
Telecom Field Engineer
Hayes
05.2024 - Current
Field Service Technician
Groeneveld Lubrication Solutions
05.2022 - 12.2022
Aviation Maintenance Technician
Military
10.2017 - 08.2021
GED -
Pensacola State College
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