Summary
Overview
Work History
Education
Skills
Timeline
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JOSEPH SCALIA

Walton,KY

Summary

Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

Overview

13
13
years of professional experience

Work History

Service Manager

DeBra-Kuempel
09.2022 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Oversees 13-15 service technicians with daily work flow and technical support.
  • Maintained up to date inventory of equipment and there use by technicians.
  • Works with 120 plus service accounts to help each customer have there needs met on a timely basis.
  • Quote and mange projects to ensure proper margins are made and customers receive the highest quality service.
  • Coach technicians on best practices to provide quality service to each customer.
  • Ensure safety standards are met and provide any necessary PPE for work being performed.
  • Analyzed service reports to identify areas of improvement.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.

HVAC-R Service Technician

Debra Kumpel
05.2012 - 09.2022
  • Maintained safe working environment with proper execution of HVAC guidelines and usage of PPE equipment.
  • Wired both line and low voltage to heating and cooling equipment.
  • Unloaded and loaded truck supplies and equipment using proper hoisting techniques to avoid accidents and injuries.
  • Used troubleshooting methods on HVAC components to diagnose and repair heat pumps, fireplace, geothermal, furnaces and air conditioning equipment.
  • Conducted brazing, threading pipe and soldering tasks to complete service calls.
  • Attended employee meetings and training to learn about new techniques, trends and technologies.
  • Collaborated with contractor representatives, supervisors, co-workers and sub-contractors on job sites to streamline operations.
  • Presented job proposals for service repair or new units for new and existing customers.
  • Answered service calls to address ventilation, air conditioning and heating system issues.
  • Installed refrigeration, heating and air conditioning systems, positioning compressors, motors and other components in accordance with design specifications.
  • Completed basic repairs such as changing belts, servicing fans and motors and cleaning coils, strainers and filters to optimize equipment performance.
  • Read technical manuals and schematics to understanding specific configurations.
  • Put in new gas lines, wiring and other support components for HVAC systems.

Education

HVAC Journeyman - HVAC

J.A.T.C.
Cincinnati, OH
05.2018

Bachelor of Arts - History

Northern Kentucky University
Newport, KY
05.2011

Skills

  • Team Building
  • Customer Service
  • Decision Making
  • Verbal and Written Communication
  • Equipment Servicing
  • Safety Procedures
  • HVAC and Refrigeration Systems
  • OSHA Compliance
  • Troubleshooting and Diagnostics
  • Reliable and responsible
  • Goal oriented
  • Team collaboration and leadership

Timeline

Service Manager

DeBra-Kuempel
09.2022 - Current

HVAC-R Service Technician

Debra Kumpel
05.2012 - 09.2022

Bachelor of Arts - History

Northern Kentucky University

HVAC Journeyman - HVAC

J.A.T.C.

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