Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Joseph Scarantino

Lake Forest,CA

Summary

Resourceful and people-focused support specialist with a track record of delivering exceptional customer experiences in fast-paced, mission-driven environments like SpaceX and Tesla. I thrive at the intersection of technology and human connection — whether configuring Starlink systems for government and enterprise deployments, guiding customers through complex sales journeys, or resolving high-priority technical issues under pressure. Known for being calm, solutions-oriented, and collaborative, I’m passionate about simplifying the complicated, supporting teams with clarity, and driving results that actually matter — for people, for products, and for the mission.

Overview

5
5
years of professional experience

Work History

Sales Advisor

Tesla
12.2023 - 04.2024
  • Ranked in the top 10% for productivity and top 25% in sales across Tesla’s flagship Southern California showroom.
  • Delivered a personalized EV buying experience, guiding clients through technical features, leasing options, and post-sale follow-up.
  • Achieved over 90% customer satisfaction, consistently exceeding delivery and showroom expectations.
  • Used Salesforce to track leads and manage customer pipelines, supporting a smooth, data-driven sales process.
  • Collaborated with finance and delivery teams to streamline handovers and resolve customer concerns with speed and professionalism.

Sales & Technical Support – Enterprise, Government, and Residential

SpaceX
06.2022 - 05.2023
  • Served as primary Point of Contact for Starlink terminal on Starship Flight 1, diagnosing and resolving critical pre-launch issues and configuring in-flight telemetry uplink, directly supporting successful mission operations.
  • Delivered high-level technical support for enterprise, government (U.S. military), and residential Starlink clients, consistently exceeding service-level and satisfaction targets.
  • Resolved 30+ tickets daily across CRM and ERP systems, including hardware replacements, network diagnostics, and customer onboarding.
  • Monitored global Starlink network for performance issues (POPs, local congestion), proactively improving speed and uptime for high-priority clients.
  • Supported key accounts such as Walmart, Royal Caribbean, and U.S. defense agencies, collaborating with engineering and logistics to ensure hardware readiness and SLA compliance.
  • Authored SOPs and led internal training programs to enhance team troubleshooting skills, reduce resolution times, and standardize cross-functional workflows.

Design, Social Media, and Sales Lead

RetailBox
08.2019 - 10.2021
  • Led social content strategy and paid ad campaigns, driving engagement and increasing traffic across multiple platforms.
  • Directed creative production and branding for product launches, app updates, and marketing assets.
  • Collaborated with cross-functional teams to improve app usability and ensure smooth execution of feature rollouts.

Education

High School Diploma -

Pacific Coast
Tustin, CA
06.2022

Skills

  • Enterprise & Government Account Management
  • Technical Troubleshooting & Network Diagnostics
  • CRM & ERP Systems (eg, Salesforce, Smartsheet)
  • Customer Success & High-Touch Support
  • Cross-Functional Team Collaboration
  • Hardware Configuration & Deployment
  • Process Improvement & Workflow Optimization
  • Escalation Management & Conflict Resolution
  • SOP Development & Technical Documentation
  • Data Analysis & Performance Reporting (Excel)

Accomplishments

    Supported Starship Flight 1 as primary Point of Contact for onboard Starlink system, diagnosing and resolving critical terminal issues pre-launch. Collaborated with Launch and Recovery teams to configure telemetry uplink and downlink, ensuring stable in-flight data transmission and contributing to successful mission operations.

Timeline

Sales Advisor

Tesla
12.2023 - 04.2024

Sales & Technical Support – Enterprise, Government, and Residential

SpaceX
06.2022 - 05.2023

Design, Social Media, and Sales Lead

RetailBox
08.2019 - 10.2021

High School Diploma -

Pacific Coast

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Joseph Scarantino