Joseph Scott
Adrian,MI
Summary
Dynamic Team Lead with a proven track record at Panera Bread, enhancing team performance and customer satisfaction through effective coaching, mentoring, and quality control. Skilled in performance improvement and product management, I foster diversity and inclusion while driving innovation and strategic problem-solving. Achieved significant results without compromising on excellence or professionalism. Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
4
4
year of professional experience
Work History
Team Lead
Panera Bread
10.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Education
GED -
Addison High School
Addison, MI06.2022
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Quality Control
- Complaint resolution
- Employee Evaluation
- Diversity and Inclusion
- Product Management
- Influencing skills
- Equipment Maintenance
- Marketing knowledge
Timeline
Team Lead
Panera Bread
10.2023 - Current
GED -
Addison High School