Joseph Scrofani
Customer Service
Las Vegas,NV
Summary
Hardworking employee enthusiastic about learning Technology field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Uber Driver
Uber Technologies Inc.
Las Vegas, NV
07.2016 - Current
- I have been servicing riders for over 7 years and have given over 50,000 people safe and entertaining rides
- I have an average rating of 4.96 and serviced 15,000 rides.
- Drove safely in various weather and road conditions to avoid accidents.
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Cleaned vehicle regularly to maintain professional appearance.
Arrowhead Armor
04.2013 - 03.2014
- Serviced ATM's by cash loading and balancing daily, provide ATM First line hardware maintenance and troubleshooting
- I transported large amounts of cash from secure location to destination while providing a safe and secure location.
Atwoodz Technology Solutions
03.2011 - 10.2011
- I provided an intern service for a web based company that provides their clients with customized OS commerce
- My job was to set up Search Engine Optimization and provide backlinks to companies for higher rating on Google
- I also designed and developed keywords, meta tags, and basic programming using HTML/CSS for their users
- Some of my skills currently being used are Microsoft Office, Abode CS5 -Dreamweaver, Html/Css, WordPress: Frontend and Backend, It computer set-up of operating systems, File sharing, FTP.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Assistant Chef
Golden Nugget, Landry's Restaurants
12.2008 - 09.2009
- Manage back of the house kitchen employees with daily operations and safety
- Duties include determining and placing restaurant orders, creating daily specials, and attending to Casino VIP persons, customers and staff needs
- Used computers and technology to manage schedules, cost spreadsheets, presentations, troubleshooting, POS systems and maintenance.
Senior Executive Chef
The Cheesecake Factory
Las Vegas, NV
05.2005 - 10.2008
- Oversaw and ran the entire back of the house
- Abilities included calling production for the day, training new managers and other team members, doing weekly inventory counts, hiring new employees, among many other duties
- I have advanced computer skills including word, excel, hot schedules, labor schedules, POS systems and labor templates.
- Requisitioned food, selected and developed recipes and standardized production recipes for consistent quality.
- Generated employee schedules and work assignments and determined appropriate compensation rates.
- Coordinated employee schedules and developed staff teams to boost productivity.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
Executive Chef
Rossi's Italian Cuisine
03.2004 - 05.2005
- Formed and created menus with recipes for a full service Italian restaurant
- Managed and oversaw daily running of a privately owned restaurant
- Duties included inventory of food, designing menu items and recipes, full-service bar, and all items needed to run a restaurant, scheduling, hiring, cash and credit sales, nightly deposits, and payroll.
Executive Chef/Owner
J.J's Prochefs
02.2002 - 03.2004
- Formed and managed, in conjunction with a partner, a catering business specializing in business and formal functions
- Our company designed and created themed menus to suit our customer's needs.
19D Cavalry Scout
US ARMY
Fort Polk, LA
08.1995 - 08.1999
- Duties included Area Recon and protective force over people of status in a combat environment
- Stationed and trained in Louisiana and completed a tour of duty in Bosnia
- Medals: Armed Forces Service Medal, Army Commendation Medal, Army Achievement Medal x2, Army Lapel Button, Army Good Conduct Medal, National Defense Service Medal, Armed Forces Expeditionary Medal, Army Service Ribbon, Overseas Service Ribbon, Nato Medal.
- Communicated updates on task completion to supervisors, maintaining smooth operations.
Education
No Degree - Computer And Information Systems Security
College of Southern Nevada
Las Vegas, NV01.2016
Certificate Program - Ux Design
Coursera
Las Vegas, NVCompleted all general and advanced culinary arts certifications including catering - Restaurant And Culinary Management
Orange Coast College
Costa Mesa, CA06.2002
Skills
- A Certification
- Microsoft Office
- Computer Building
- Html/Css
- WordPress Applications
- Safety Protocols
- Money Transfer Systems
- Restaurant Industry Trends Awareness
- Defensive Strategies
- Operational Efficiency and Safety
- Manage Budgets
- Create Recipes
- Critical Thinking
- Food and Beverage Pairings
- Food Stock and Supply Management
- Combat Operations Support
- Hospitality Service Expertise
- Safe Driving Techniques
- Database Management
Timeline
Uber Driver
Uber Technologies Inc.
07.2016 - Current
Arrowhead Armor
04.2013 - 03.2014
Atwoodz Technology Solutions
03.2011 - 10.2011
Assistant Chef
Golden Nugget, Landry's Restaurants
12.2008 - 09.2009
Senior Executive Chef
The Cheesecake Factory
05.2005 - 10.2008
Executive Chef
Rossi's Italian Cuisine
03.2004 - 05.2005
Executive Chef/Owner
J.J's Prochefs
02.2002 - 03.2004
19D Cavalry Scout
US ARMY
08.1995 - 08.1999
No Degree - Computer And Information Systems Security
College of Southern Nevada
Certificate Program - Ux Design
Coursera
Completed all general and advanced culinary arts certifications including catering - Restaurant And Culinary Management
Orange Coast College