Joseph Seals Jr.
Winter Garden,FL
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
26
26
years of professional experience
Work History
Customer Solutions Agent
Spectrum
02.2025 - Current
- Internet/Cable/Voice/Mobile
- Resolved customer inquiries using CRM systems to enhance service efficiency.
- Provided technical support for telecommunications services, ensuring quick issue resolution.
- Delivered exceptional support by maintaining up-to-date knowledge about company products, services, and policies.
Owner/Sales Trainer
Abundance, Inc.
06.2024 - 12.2024
- Marketing Firm for Charities
- Developed and executed strategic business plans to drive growth and sustainability.
- Managed financial operations, including budgeting, forecasting, and reporting.
- Oversaw team performance, fostering a culture of accountability and continuous improvement.
- Directed marketing initiatives to strengthen brand presence and attract new clients.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Conducted workshops and seminars to improve team performance and engagement.
- Provided ongoing support to sales teams by acting as a resource for product knowledge, industry news, competitive analysis, and performance enhancement strategies.
- Improved overall team performance by conducting regular assessments and providing constructive feedback on individual progress.
Owner/Sales Trainer
The California Lifestyle Foundation, Inc.
10.2006 - 06.2024
- Sales and Marketing for Multiple Brands
- Established key partnerships to enhance service offerings and expand market reach.
- Implemented operational efficiencies that improved workflow and reduced costs.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Trained and mentored 50+ new personnel hired to fulfill various roles.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Oversaw team performance, fostering a culture of accountability and continuous improvement.
- Directed marketing initiatives to strengthen brand presence and attract new clients.
- Improved overall team performance by conducting regular assessments and providing constructive feedback on individual progress.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Helicopter Mechanic UH-60
US Army
11.1999 - 10.2005
- Diagnosed and resolved mechanical issues in helicopters, ensuring operational readiness.
- Conducted thorough inspections of helicopter systems, adhering to military standards and protocols.
- Maintained detailed records of all helicopter maintenance tasks performed, providing a clear audit trail for regulatory inspections.
- Mentored junior mechanics in best practices, contributing to a skilled and knowledgeable workforce.
Education
GED -
San Jose Job Corps
San Jose, CAAssociate of Science - Aerospace Engineering
Embry-Riddle Aeronautical University
Daytona Beach, FLSkills
- Team Development
- Mentoring/Coaching
- Sales Techniques and Disciplines
- Positive Attitude
- Great Student Mentality
- Goal setting and achievement
- Problem-solving abilities
- Time management
- Calm and professional under pressure
- Reliability
- Call center experience
- Sales and upselling
COMMUNICATION/LEADERSHIP
I taught daily training classes as well as weekly one on ones to motivate and educate the team. I believe the outcome you want starts with the actions you put forth every day so instead of chasing results train the actions and the results will be there. I kept records of coaching and conversations to ensure gradual changes in the right direction and lead by example going to the field when needed to show the correct systems in action. I believe in a lead from the front mentality. No one cares how much you know until they know how much you care.
Presidents Club
In 20 years running a sales team over multiple brands and for various charities I was awarded Presidents Club which included the top 5 performers in the U.S Market. Delivering over 5 Million in revenue in the B2B, B2C, and Event based Marketing Sectors. Driving my team to sales excellence.
Timeline
Customer Solutions Agent
Spectrum
02.2025 - Current
Owner/Sales Trainer
Abundance, Inc.
06.2024 - 12.2024
Owner/Sales Trainer
The California Lifestyle Foundation, Inc.
10.2006 - 06.2024
Helicopter Mechanic UH-60
US Army
11.1999 - 10.2005
GED -
San Jose Job Corps
Associate of Science - Aerospace Engineering
Embry-Riddle Aeronautical University