Paige Nelson
24652 May Street
Summary
Customer service professional with proven ability to deliver effective solutions and enhance customer satisfaction. Skilled in resolving complex issues, maintaining high standards, and adapting to changing needs. Strong team collaborator focused on achieving results and fostering reliable support environment. Proficient in communication, problem-solving, and multi-tasking to meet customer needs efficiently.
Overview
10
10
years of professional experience
Work History
Customer Solutions Agent
Midwest Energy & Communications
10.2022 - Current
- Excelled at multi-tasking responsibilities such as managing inbound calls while simultaneously updating client information within database systems.
- Partnered with various departments to handle complex customer issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Demonstrated adaptability in addressing diverse customer needs across multiple communication channels including phone, email and chat.
- Built rapport with clients by consistently delivering friendly yet professional service during every interaction.
Building Coordinator
Cass County Council on Aging
06.2021 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Coordinated, planned, developed and implemented activities designed to enrich lives of customers.
- Produced creative written materials for the company’s monthly newsletter.
- Supported event set-up and break-down processes, ensuring smooth transitions between functions held at the property.
Cafe Hostess
Cass County Council on Aging
07.2020 - 06.2021
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Performed routine inspections of refrigeration units to ensure compliance with food storage standards.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Performed regular inventory checks and restocked supplies as needed, ensuring uninterrupted food service operations.
- Executed accurate cash register operations in busy periods with a friendly approach.
Team Member
Taco Bell Restaurant
07.2018 - 07.2020
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
Residential Manager
Narrow Gate Ministries
12.2017 - 07.2018
- Developed strong relationships with residents, fostering a positive and supportive living community.
- Managed daily operations of the residential facility to ensure a safe, clean, and comfortable living environment for residents.
- Enhanced team efficiency through daily activity oversight.
- Conducted ongoing assessments of client needs in order to adjust treatment goals accordingly for optimal success rates.
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
Final Finisher
Fab Masters
09.2015 - 09.2016
- Enhanced workflow by managing time efficiently and prioritizing tasks.
- Maintained a safe work environment through consistent adherence to safety protocols and proper equipment handling.
- Collaborated with team members to ensure timely completion of projects, resulting in improved customer satisfaction.
- Reviewed time sheets and work orders.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
Education
GED/HighSchool Equivalency -
Paw Paw High School
Paw Paw, MISkills
- Customer service excellence
- Program development
- Database entry
- Teamwork and collaboration
- Strong organization skills
Timeline
Customer Solutions Agent
Midwest Energy & Communications
10.2022 - Current
Building Coordinator
Cass County Council on Aging
06.2021 - 09.2022
Cafe Hostess
Cass County Council on Aging
07.2020 - 06.2021
Team Member
Taco Bell Restaurant
07.2018 - 07.2020
Residential Manager
Narrow Gate Ministries
12.2017 - 07.2018
Final Finisher
Fab Masters
09.2015 - 09.2016
GED/HighSchool Equivalency -
Paw Paw High School
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