Diamond Parsons
South Salt Lake,UT
Summary
I am looking to join the workforce to gain real-world experience. I have the ability to complete tasks on time in both individual and team settings. I am a very energetic, adaptable, creative, and organized person. I'm a problem solver, I think critically, I have great communication, and I have emotional intelligence. I am dependable, reliable, and I am ready to learn and grow with your company.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Solutions Agent
Prime Corporate Services
Murray, UT
02.2024 - 06.2024
- I worked day to day with clients who needed assistance for any and everything that this company offers, including going above and beyond to provide the most efficient customer service
- I always made sure to finish my tasks before leaving for the day
- I ensured to gain as much knowledge within all departments as possible and continued to gain knowledge by the day
- I am able to diffuse situations with clients when they are upset, provided reassurance, and made sure to follow up with clients
- I have received bonus offers for having the highest numbers within my team in most areas multiple times, including consecutive weeks in a row.
College Student
Salt Lake Community College
South Salt Lake, UT
08.2023 - 01.2024
- Prepared presentations using multimedia software tools such as PowerPoint.
- Collaborated with peers to form study groups for difficult courses.
Crew Member
Willow Creek Country Club
Sandy, UT
05.2023 - 09.2023
- Greeted members upon arrival, provided menus and answered questions regarding menu items
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies, along with opening and closing supervisor tasks
- Provided excellent customer service to maintain a positive atmosphere for guests
- Assisted management team with inventory counts of food products and beverage supplies.
Athlete
High Country Volleyball Club
West Valley City, Utah
06.2022 - 05.2023
- Analyzed opponents' strategies to gain competitive advantage.
- Accepted constructive criticism from coaches and teammates to improve skills.
Student
Cyprus High School
Magna, Utah
08.2018 - 06.2022
- Met regularly with academic advisors to ensure progress towards educational goals.
- Managed time effectively to balance academic, extracurricular, and personal responsibilities.
- Trained for volleyball and track year-round, focused on only volleyball and track during fall and spring.
Cashier
TARGET.
West Valley City, UT
11.2020 - 01.2021
- I worked at the cash registers
- I worked at self checkout
- I worked where ever my team needed help or needed me to work
- I had tons of social interactions with a lot of different people.
Cashier
ZAXBYS.
West Valley City, UT
06.2020 - 08.2020
- I handled inside and drive-thru orders.
- I took care of money very carefully, thoroughly, and correctly.
- I cleaned and disinfected the lobby.
Education
College in Early Childhood Education -
Salt Lake Community College
Salt Lake City, UTSkills
- Customer Service
- Adaptability and Flexibility
- Dependable and Cooperative
- Cash Handling
- Childcare
- Negotiation
- Problem management
- Computer skills
- Supervising experience
- Microsoft Powerpoint
- Office experience
- Front desk
Certification
- Driver's License
- Food Handler Certification
Assessments
- Customer focus & orientation, Proficient, 10/01/22, Responding to customer situations with sensitivity
- Front desk agent (hotel), Proficient, 11/01/22, Selecting hotel rooms based on verbal requests and identifying errors in hotel data
- Customer service, Proficient, 10/01/22, Identifying and resolving common customer issues
- Retail customer service, Proficient, 09/01/22, Responding to customer situations in a retail setting
- Administrative assistant/receptionist, Proficient, 12/01/23, Using basic scheduling and organizational skills in an office setting
- Work style: Reliability, Proficient, 11/01/23, Tendency to be reliable, dependable, and act with integrity at work
- Food service: Customer situations, Proficient, 08/01/24, Identifying and addressing customer needs in a food service setting
Timeline
Customer Solutions Agent
Prime Corporate Services
02.2024 - 06.2024
College Student
Salt Lake Community College
08.2023 - 01.2024
Crew Member
Willow Creek Country Club
05.2023 - 09.2023
Athlete
High Country Volleyball Club
06.2022 - 05.2023
Cashier
TARGET.
11.2020 - 01.2021
Cashier
ZAXBYS.
06.2020 - 08.2020
Student
Cyprus High School
08.2018 - 06.2022
College in Early Childhood Education -
Salt Lake Community College
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