Victoria Vance
Merriam
Summary
Dynamic sales manager with a track record in team leadership and training. Skilled in developing sales strategies and driving team performance. Focused on enhancing customer satisfaction and achieving organizational goals through effective communication and attention to detail.
Overview
5
5
years of professional experience
Work History
Customer Solutions Agent
Charter
Overland Park
11.2025 - Current
- Assisted customers with inquiries, resolving issues promptly to enhance satisfaction.
- Managed high-volume calls, ensuring professionalism and accuracy in service delivery.
- Documented customer interactions in database, providing reliable reference for future follow-ups.
Contract Security Officer
GardaWorld
Merriam
08.2025 - 11.2025
- Monitored premises, ensuring safety and regulatory compliance.
- Patrolled assigned areas, deterring and detecting suspicious activities.
- Conducted thorough security checks on facilities and access points, safeguarding personnel entry.
Store Manager
Dollar General
Woods Heights
09.2024 - 12.2024
- Conducted regular store audits to ensure compliance with company policies and enhance operational standards.
- Recruited, trained, and supervised new employees to build a skilled and effective team.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel to optimize staffing and meet customer needs.
Sales Manager
Big Lots
Independence
06.2024 - 10.2024
- Managed daily operations and staff scheduling for retail sales team to ensure optimal coverage and service.
- Trained and developed team members on product knowledge and customer service to enhance customer engagement.
- Developed sales plans, goals, strategies, and objectives to align team efforts with revenue targets.
Front End Supervisor
Walmart
Lees Summit
06.2023 - 11.2023
- Trained new cashiers on register procedures and customer interaction skills to enhance customer service.
- Managed employee schedules to ensure adequate coverage during peak hours.
- Monitored cash handling procedures for accuracy and compliance.
- Implemented process improvements to enhance checkout efficiency.
- Conducted team meetings to foster open communication and strengthen collaboration among staff.
Stocking Associate
Walmart
Lees Summit
06.2021 - 06.2023
- Stocked merchandise on sales floor to maximize product availability for customers.
- Unloaded trailers and sorted merchandise into designated stock room areas for efficient inventory management.
- Greeted and assisted customers in locating merchandise and addressing inquiries to enhance shopping experience.
Skills
- Customer service
- CRM software
- Data entry
- Conflict resolution
- Process improvement
- Sales strategy
- Attention to detail
- Multitasking
- Team leadership
- Staff training
- Employee coaching
- Goal setting and achievement
- Calm under pressure
- Effective communication
- Excellent communication
- Goal setting
Timeline
Customer Solutions Agent
Charter
11.2025 - Current
Contract Security Officer
GardaWorld
08.2025 - 11.2025
Store Manager
Dollar General
09.2024 - 12.2024
Sales Manager
Big Lots
06.2024 - 10.2024
Front End Supervisor
Walmart
06.2023 - 11.2023
Stocking Associate
Walmart
06.2021 - 06.2023