Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Joseph Searles

Ocala,FL

Summary

Energetic professional with great poise. Well-trained in gamma camera repair. Customer-focused professional with successful 24-year career in medical imaging sector. Dynamic successful applying leadership in busy business environment.

Overview

19
19
years of professional experience

Work History

Surgical Specialist

Steris Corp.
Ocala, United States
08.2013 - Current
  • Provided onsite management and surgical repairs, preventative maintenance, in-service training and support to surgeons during general, orthopedic, neurosurgery, Cardiovascular, and heart catheterization procedures.
  • Worked with other vendors during startups and installations for efficient equipment turnover.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Introduced new staff members to training protocols regarding OR equipment, infection control and safety standards.
  • Provide advanced troubleshooting and technical support skills during installations of new and existing equipment.
  • Maintain all documentation of post-repair, preventative maintenance, and sales quotes with PO's.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Senior Field Service Engineer

Universal Medical Resources
Washington, MO
09.2006 - 07.2013
  • Scheduled service calls according to customer location and urgency of need.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Tested equipment performance and demonstrated operation and servicing best practices.
  • Recommended design changes, upgrades and replacements to improve systems performance.
  • Updated and maintained assigned machines per manufacturer specifications.
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
  • Trained personnel to align objectives, strengthen competencies and standardize operations.
  • Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
  • Managed maintenance data records and tracked operating information for onsite reference.
  • Repaired and calibrated systems and equipment post-installation.
  • Managed administrative tasks such as maintaining customer service logs and internal service records.

Nuclear Service Manager /Account Manager

Virtual Imaging Inc. / Cannon
Deerfield Beach, FL
03.2003 - 09.2006
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Guided techs on gamma camera repairs, tool usage and equipment operation.
  • Maintained effective customer service by responding to service requests quickly to increase overall sales and Customer satisfaction.
  • Reviewed and studied blueprints to double-check installation and implementation project requirements.
  • Analyzed account information to improve and optimize customer relations, resulting in equipment downtime.

Education

Bachelor of Arts - Christian Counseling / Religion

Liberty University
Lynchburg, VA

Associate of Science - Biomedical Technologies / Computer Sciences

ECPI University
Virginia Beach, VA
05.1997

Skills

  • Schematic Drawing
  • Video Equipment
  • Technical Assistance
  • Troubleshooting Techniques
  • Technical Manuals
  • Equipment Repairs
  • Workplace Safety
  • Customer Satisfaction
  • Technical Drawings
  • Work Orders
  • Testing Devices
  • Voltage Meters
  • Advanced Repairs
  • In-Service Training
  • Customer Quotes

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Additional Information

Public Speaker

Lead a volunteer organization


Timeline

Surgical Specialist

Steris Corp.
08.2013 - Current

Senior Field Service Engineer

Universal Medical Resources
09.2006 - 07.2013

Nuclear Service Manager /Account Manager

Virtual Imaging Inc. / Cannon
03.2003 - 09.2006

Bachelor of Arts - Christian Counseling / Religion

Liberty University

Associate of Science - Biomedical Technologies / Computer Sciences

ECPI University

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Joseph Searles