Joseph Skinner
Hinesville,GA
Summary
Detail-oriented Water Meter Technician skilled in water treatment, data analysis, and equipment maintenance. Proven ability to resolve customer issues and enhance operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Water Meter Technician
Aqua Meter Consultants
Hinesville, Georgia
2024 - Current
- Assisted in the implementation of water treatment processes and procedures.
- Collaborated with team members to troubleshoot water system issues.
- Documented maintenance activities and completed work orders accurately.
- Analyzed customer complaints about water quality and developed corrective action plans to enhance service.
- Handled customers' emergency needs to resolve water problems and resulting damages.
- Responded to service calls regarding water quality concerns from clients.
- Managed water recovery and control services by detecting leaks and testing flow to ensure system integrity.
- Removed old, broken and unsafe water piping and fixtures with expert demolition skills.
- Coordinated with contractors performing repairs or upgrades on plant equipment.
- Repaired and replaced faulty water meters using specialized tools.
- Maintained detailed records of meter installations and service requests.
- Performed maintenance, repair, and installation of water meters in residential and commercial properties to ensure accurate metering.
Car Wash Manager
Auto Shine Car wash
Hinesville, Georgia
09.2020 - 03.2024
- Managed daily operations and ensured team alignment with company objectives.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer inquiries and escalated issues to appropriate departments promptly.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed training materials and facilitated onboarding for new employees.
- Collaborated with cross-functional teams to improve workflow efficiency.
- Monitored inventory levels and coordinated restocking efforts effectively.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established performance metrics to assess team productivity and engagement.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Implemented new software tools to enhance project management processes.
- Analyzed customer feedback data to develop action plans for improving services offered.
Education
Some College (No Degree) - Psychology
Georgia Southern University
Statesboro, GASkills
- Meter installation
- Leak detection
- Water treatment
- Equipment maintenance
- Field operations
- Data analysis
- Complex Problem-solving
- Technical communication
- Project coordination
- Customer relationship management
- Customer relationship management (CRM)
- Performance evaluation
Timeline
Car Wash Manager
Auto Shine Car wash
09.2020 - 03.2024
Water Meter Technician
Aqua Meter Consultants
2024 - Current
Some College (No Degree) - Psychology
Georgia Southern University