Joseph Smith
Minneapolis,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and company goals. I've demonstrated this from being a Material Expeditor to also adding responsibilities as a Short Term Planner. With learning these responsibilities i believe and know that I can offer strong communication skills and good judgement when doing the Supply Chain Planner Role. I also have a continued desire to learn, improve, and develop my skills as I work in the Supply Chain world.
Overview
6
6
years of professional experience
Work History
Material Expeditor/Short Term Planner
Contractor For Cummins Power
Fridley, MN
01.2022 - Current
- Develope and maintain relationships with suppliers, and other contacts in order to bring in items for production.
- Work with horizontal plans, past due reports, daily critical reports and IQR reports to help bring in items for planned production schedules.
- Schedule deliveries of hoses and hardware materials by a specified time to begin production on time.
- Help requisition deviations for items that we can't get due to material constraints.
Collections Agent
Viking Client Services Inc
Eden Prairie, MN
12.2021 - 09.2022
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Reached out to approximately 100 account holders daily by dialing the phone or email.
- Directed day-to-day collections functions.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Investigated accounts with balance errors using accounting software.
Courier Contractor
On Time Delivery
Bloomington, MN
07.2021 - 12.2021
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Delivered packages to customer doorsteps and business offices.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Escalated issues to supervisor for immediate remediation.
Account Manager
Nidec Motor/ Control Techniques
Eden Prairie, MN
11.2020 - 06.2021
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw the building of commercial HVAC Units plus the crating getting ready to ship.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Liaised between suppliers for materials and various departments. Such as Engineering and Production Manager
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Expanded sales by facilitating client satisfaction and renewing customer relations.
- Recommended brand products and upgrades to customers, highlighted benefits and redirected objections to secure more in sales.
Inside Sales Representative
Sick Inc
Bloomington, MN
07.2017 - 11.2020
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Emphasized product features based on analysis of customers' needs.
- Created and updated customer accounts with relevant information.
- Used CRM software to maintain detailed contact logs and account records.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Set up new accounts, established customer credit, and set up payment methods.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Collected information on sales and service issues to coordinate team-wide resolutions.
Education
Law (Pre-Law)
Kansas City Kansas Community College
Kansas City, KSHigh School Diploma -
Basehor-Linwood High School
Basehor, KSSkills
- Office Operations
- Daily Logs
- Project Monitoring
- Quantity Checking
- Microsoft Excel
- Vendor Collaboration
- Interpreting Blueprints
- Materials Requisition
- Creative Solutions
- Material Logistics
- Office Supplies and Inventory
- Workflow Processes
- Production Efficiency
- Safe Work Practices
- Data Accuracy
- Customer Needs Assessments
- Inventory and Restocking
- Oracle PeopleSoft
- Workplace Safety
- Vendor Procurement
- Electronic Filing System
Timeline
Material Expeditor/Short Term Planner
Contractor For Cummins Power
01.2022 - Current
Collections Agent
Viking Client Services Inc
12.2021 - 09.2022
Courier Contractor
On Time Delivery
07.2021 - 12.2021
Account Manager
Nidec Motor/ Control Techniques
11.2020 - 06.2021
Inside Sales Representative
Sick Inc
07.2017 - 11.2020
Law (Pre-Law)
Kansas City Kansas Community College
High School Diploma -
Basehor-Linwood High School
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