Kelly Louis
Canton,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
37
37
years of professional experience
Work History
Material Expeditor
Ford Motor Company
10.1994 - 04.2022
- Implemented best practices in supplier management, fostering strong partnerships built on trust and mutual benefit.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Expedited delivery of critical components, minimizing production downtime and meeting project deadlines.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Ensured timely processing of purchase orders, invoices, packing slips, and other essential documentation related to the movement of materials within the organization.
- Reduced material shortages by effectively managing stock levels and communicating regularly with key stakeholders.
- Improved overall operational performance by identifying bottlenecks within the material handling process and recommending appropriate solutions.
- Contributed to continuous improvement initiatives within the company by sharing insights gained from direct experience with material expediting processes and challenges.
- Optimized storage space utilization by organizing materials according to priority and accessibility requirements.
- Provided training to junior staff members on effective material expediting techniques and tools to enhance team performance continually.
- Adhered strictly to safety protocols while handling hazardous materials, ensuring compliance with regulatory requirements and protecting employee health.
- Conducted regular audits of inventory levels to prevent discrepancies and ensure optimal stock availability for ongoing projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
- Passionate about learning and committed to continual improvement.
- Developed strong communication and organizational skills through working on group projects.
Assistant Manager
McDonald's
10.1991 - 09.1994
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Established team priorities, maintained schedules and monitored performance.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed strategy to increase sales and drive profits.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Food Service Worker
Hot N Now
05.1991 - 11.1992
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Reduced wait times for guests by expediting food delivery from kitchen to tables.
- Increased daily sales by upselling menu items based on customer preferences.
- Monitored food quality and freshness throughout day.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Utilized POS system to receive and process food and beverage orders.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Greeted customers and answered inquiries regarding menu items and specials.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Room Service Attendant
Hyatt Regency Waikoloa
10.1988 - 09.1990
- Handled guest complaints professionally, resolving issues quickly and efficiently to maintain satisfaction levels.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Processed customer payments to accurately record transactions.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Improved efficiency in the room service department by assisting with food preparation and plating.
- Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
- Actively participated in ongoing training programs to continuously improve job performance and knowledge of industry best practices.
Data Entry Clerk
Daniel F Young
04.1987 - 08.1987
- Prepare invoices for shipping cars over seas to Egyt, Japan, Puerto Rico, and several other countries
- Worked under General Motors and Ford Motor Company contracts
- Efficiently and correctly entered vehicle data for hundreds of automobiles per week for shipments
- Worked individually and as a team member
- Used Xerox, fax, and telex machines
- Answered multiple line phone system
- Stocked invoices and paper
Food Service Worker
McDonald's
04.1986 - 09.1989
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Set up and broke down food service lines quickly to maintain service flow.
- Learned other teammates' work tasks to train as backup.
- Reduced wait times for guests by expediting food delivery from kitchen to tables.
- Greeted customers at counter to fulfill requests and answer questions.
- Increased daily sales by upselling menu items based on customer preferences.
- Monitored food quality and freshness throughout day.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Utilized POS system to receive and process food and beverage orders.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Contributed to cost control measures by monitoring portion sizes and reducing waste.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Cleaned and organized kitchen, dining and service areas.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Developed and maintained positive relationships with customers to enhance service.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Participated in regular trainings to stay current on industry best practices and trends.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
Food Service Worker
Yorks Choices
09.1985 - 06.1986
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Reduced wait times for guests by expediting food delivery from kitchen to tables.
- Greeted customers at counter to fulfill requests and answer questions.
- Increased daily sales by upselling menu items based on customer preferences.
- Monitored food quality and freshness throughout day.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Utilized POS system to receive and process food and beverage orders.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Greeted customers and answered inquiries regarding menu items and specials.
- Contributed to cost control measures by monitoring portion sizes and reducing waste.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Ensured consistency in presentation of dishes by closely following plating guidelines.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Developed and maintained positive relationships with customers to enhance service.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
High School Diploma -
Sterling Heights High School
Sterling Heights, MI06.1987
Skills
- Demand forecasting
- Documentation Management
- Presentation Skills
- Transportation Scheduling
- File Maintenance
- Purchase Order Tracking
- Warehouse Operations
- Research experience
- Shipping coordination
- Supplier Relations
- Good Telephone Etiquette
- Calm Under Pressure
- Microsoft Office
- Customer Relations
- Multitasking
- Task Prioritization
- Organizational Skills
- Data Entry
- Attention to Detail
- Teamwork and Collaboration
- Clerical Support
- Computer Skills
- Material Quality Control
- Daily Logs
- OSHA Standards
- Office Operations
- Material Preparation
- Workplace Safety
- Teamwork Skills
- Quantity Checking
- Workflow Processes
- Material Logistics
- Office Supplies and Inventory
- Maintaining Quality Assurance Standards
- Service Quality
- Hazardous Material Safety
- Handling Materials
- Conveyor Systems
- Arrange Deliveries
- Review Documents
- Microsoft Excel
- Maintain Inventory
- Shipping Procedures Understanding
- Customer Service
- Quality Assurance Controls
- Materials Transport
- Microsoft Word
- Invoice Preparation and Processing
- Stockroom Procedures
- Policy and Procedure Adherence
- Warehousing Functions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Material Expeditor
Ford Motor Company
10.1994 - 04.2022
Assistant Manager
McDonald's
10.1991 - 09.1994
Food Service Worker
Hot N Now
05.1991 - 11.1992
Room Service Attendant
Hyatt Regency Waikoloa
10.1988 - 09.1990
Data Entry Clerk
Daniel F Young
04.1987 - 08.1987
Food Service Worker
McDonald's
04.1986 - 09.1989
Food Service Worker
Yorks Choices
09.1985 - 06.1986
High School Diploma -
Sterling Heights High School
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