Mohammed Abu Mualla
Michigan,
Summary
IT Operations & Sir. Team leader with 10+ years of global IT experience supporting enterprise systems and solutions, leading cross-functional teams, and managing regulated technology environments. Working closely with security, servers, networking, help desk teams, and vendors at global level to ensure smooth operations. Developed IT processes, security controls, required for safe deployment of new software across distributed environments. Strong record of reducing operational IT risk, and enabling secure, compliant, and efficient technology delivery across regions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior people Leader
Ford Credit / Ford Motor Company
01.2014 - Current
- Lead global IT operations supporting enterprise recording, analytics, and compliance platforms across three regions with 99.9%+ uptime.
- Manage change control processes, ensuring all software releases, configuration updates, and infrastructure modifications follow ITIL standards.
- Coordinate deployment workflows with multiple teams including Security (firewalls), DNS, Servers, Help Desk, and international vendors.
- Develop structured end-to-end processes for testing, validating, and deploying new software and system enhancements.
- Work closely with the Security team to enforce firewall rules, implement access restrictions, and maintain cyber readiness.
- Support Global server teams to optimize routing, improve performance, and strengthen infrastructure reliability.
- Collaborate with implementation teams to validate application builds, certify dependencies, and streamline deployment pipelines.
- Supervise global help desk coordination and escalation frameworks ensuring rapid issue resolution.
- Conduct security audits and enforce compliance frameworks.
- Drive post-incident reviews, root-cause analysis, and creation of preventive operational controls.
- Oversee vendor relationships across five continents, ensuring SLA compliance and high-quality service delivery.
- Support capacity planning, operational budgeting, and strategic roadmap alignment with leadership.
Network Engineer
Data Stream Communication Inc.
09.2012 - 04.2014
- Installed and configured Cisco IP voice networks (UC500 series).
- Conducted site surveys, hardware testing, and network troubleshooting.
- Gathered customer requirements and designed small business VoIP deployments.
- Maintained and updated comprehensive network documentation, including diagrams and configuration backups.
- Provided technical support to end-users and escalated complex network issues to senior engineers or vendors when necessary.
Lecturer & Lab Supervisor
International Islamic University
10.2007 - 07.2012
- Delivered lectures on object-oriented programming languages concept and practice using (C/C++), and lectures on digital computer networks.
- Designed lab experiments, test materials, and course manuals for engineering students.
- Mentored and advised students on academic projects, research topics, and career development.
- Assessed student performance through grading assignments, lab reports, and examinations, providing constructive feedback.
Support Engineer
PC ZONE
11.2005 - 05.2007
- Assembled and installed PCs and operating systems.
- Resolved onsite network connectivity and hardware issues for clients.
- Provided technical assistance and troubleshooting for a variety of software applications.
- Educated clients on best practices for computer maintenance and basic troubleshooting to prevent recurring issues.
Education
Master of Science - Electrical & Computer Engineering
New York Institute of Technology
New York, NY01.2005
Bachelor of Science - Control Systems Engineering
University of Technology
Baghdad01.2000
Skills
- Global IT Operations and Support Leadership
- Cross-Functional Team Collaboration
- Cybersecurity Controls Audits and Compliance
- IT Infrastructure & Voice/Network Administration
- Cloud Platforms: Azure
- Cloud Platforms: AWS
- Disaster Recovery & Business Continuity
- System Performance Monitoring & Optimization
Certification
- CCNA – Cisco Certified Network Associate
- ITIL-Foundation v3
- Verint WFO Administration & Troubleshooting
- Administering Cisco UCCE
- Python & C/C++ Development
- API Integration & Automation
Timeline
Senior people Leader
Ford Credit / Ford Motor Company
01.2014 - Current
Network Engineer
Data Stream Communication Inc.
09.2012 - 04.2014
Lecturer & Lab Supervisor
International Islamic University
10.2007 - 07.2012
Support Engineer
PC ZONE
11.2005 - 05.2007
Master of Science - Electrical & Computer Engineering
New York Institute of Technology
Bachelor of Science - Control Systems Engineering
University of Technology