Joseph Snow

• Create and execute plan for forecasted freight volumes/customer volume needs, power/equipment needs, and adjust capacity needs as a result to ensure fleet/carrier and equipment coverage is seamless

• Train on and audit all processes and procedures needed to execute the day-to-day operations; Identify and implement system or procedure improvement areas

• Through strategic management, successfully promote, manage, and maintain a positive work environment and internal and external customer relationships to improve operational efficiency, employee and customer engagement, and driver retention

• Serves as the primary point of contact with their assigned customers/ramp and communicates with internal departments and team to provide exceptional service, provide trouble free account operation, and identify and resolve problems or issues with ramp, driver, customer, account, etc., throughout the day and, where required, when on call

• Responsible for complete P&L performance, including cost control decisions, expense management, and maximizing profitability, as well as identifying and maintaining key performance indicators. Includes design versus actual data analysis for each customer through mid-year business reviews, annual account assessments, and preparing and presenting final presentation, etc

• Oversee assigned team operations, including board coverage, customer service, safety, compliance, employee retention, and scorecard management and filling in for director when absent

• Facilitate and determine employee trainings and development including monitoring ongoing performance progress to promote, engage, and retain employees in positions of increasing responsibility by optimizing job performance through evaluations, individual development plans, and employee recognition programs

• Create the annual budget and train others to do so, audit current year performance of actual versus budgeted expenses and provide feedback to the Controller regarding required changes to the budget as a result of operational changes

• Trained and guided team members to maintain high productivity and performance metrics.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Analyzed and reported on key performance metrics to senior management.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

• Trained and guided team members to maintain high productivity and performance metrics.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Analyzed and reported on key performance metrics to senior management.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

• Analyzed performance metrics regularly to identify areas for improvement, driving continuous enhancement of regional operations.
• Optimized resource allocation for maximum productivity, achieving consistently high-quality service across the region.
• Developed regional service team's skills by conducting regular training sessions, fostering a culture of continuous improvement.
• Managed customer escalations effectively, ensuring timely resolutions and minimizing negative impacts on client relationships.

• Implemented standard operating procedures for consistent service delivery, leading to greater customer satisfaction scores.
• Optimized resource allocation for maximum productivity, achieving consistently high-quality service across the region.
• Served as a liaison between corporate and field staff, facilitating open communication channels for streamlined decision-making processes.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Gathered and organized materials to support operations.
• Entered data, generated reports, and produced tracking documents.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

• Developed and maintained knowledgeable and productive team of employees.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Prepared and updated employees' daily work schedules and resolved delivery problems.
• Enhanced equipment usage by establishing proper maintenance schedules, reducing downtime and repair costs.