Joseph Sommer
La Porte,TX
Summary
Energetic and enthusiastic first-year student familiar with the inner workings of front desk management including customer service. Experience with A/V equipment, problem solving situations and troubleshooting issues.
Overview
1
1
year of professional experience
Work History
Audio Video Technician
La Porte Independent School District
2022.03 - 2023.05
- Performed systematic and high-quality diagnostic troubleshooting and repair or adjustment to integrated audio-visual systems.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Set up projectors, laptops and microphones for live presentations.
- Provided technical support to event staff and presenters, reducing technical issues and delays.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Programmed and operated audio-visual equipment to support seamless live events.
- Monitored and adjusted sound and lighting levels to optimize live event performance.
- Maintained and documented inventory levels of audio and visual equipment to support continuous availability.
Front Office Assistant
La Porte Independent School District
2022.08 - 2023.05
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to inquiries from callers seeking information.
- Developed and implemented office policies to enhance efficiency in operations.
- Screened visitors and issued badges to maintain safety and security.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
Education
High School Diploma -
La Porte High School
La Porte, TX05.2023
Skills
- Office Equipment Proficiency
- Cash Handling
- Team Goals
- Troubleshooting Issues
- Schedule Management
- Problem-Solving Skills
- Call Transfers
- Check-In Management
- Operational Efficiency
Accomplishments
- Received Eagle Scout Award Fall 2022
- Completed Eagle Scout Project: Restorative work on a historic cemetery. Experience included budgeting, volunteer management, and project management
- All District Band, Trombone, 2023
- Associate Drum Major, 2021
- Assistant Drum Major, 2022
Timeline
Front Office Assistant
La Porte Independent School District
2022.08 - 2023.05
Audio Video Technician
La Porte Independent School District
2022.03 - 2023.05
High School Diploma -
La Porte High School
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