Joseph Soto
Customer Service Manager
38 Pond St Salem,NH
Summary
Dynamic leader with a proven track record at Kohl's, enhancing operational efficiency and customer satisfaction. Skilled in strategic planning and training, adept at fostering team productivity and commitment. Excelled in customer relations, ensuring needs were met promptly, with a focus on achieving tangible results and maintaining key client relationships.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
CAP 2 Associate
Walmart
Methuen, MA
08.2015 - 12.2021
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
- Counted supplies in stock room and posted totals to inventory records using RF scanner.
Team Leader, Hardlines
Walmart
North Reading, MA
12.2021 - 09.2023
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Operations Manager
Kohl's
North Andover, MA
09.2023 - 03.2024
- Motivated and trained employees to maximize team productivity.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Customer Service Manager
Kohls Department Store
Burlington, MA
03.2023 - Current
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Education
Highschool Diploma -
Benito Cerezo Vazquez
Aguadilla PR 08.2012 - 06.2015
Skills
Training and Development
Employee evaluations
Training and mentoring
Inventory replenishment
Strategic planning
Multitasking Abilities
Self-Motivated
Written Communication
Customer Relations
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Kohl's
09.2023 - 03.2024
Customer Service Manager
Kohls Department Store
03.2023 - Current
Team Leader, Hardlines
Walmart
12.2021 - 09.2023
CAP 2 Associate
Walmart
08.2015 - 12.2021
Highschool Diploma -
Benito Cerezo Vazquez
08.2012 - 06.2015