Joseph Spalliero
Marlboro,NJ
Summary
Family service director with strong skills in customer service and project management. Proven ability to resolve conflicts and ensure smooth operations, contributing to positive family experiences during sensitive times.
Overview
2
2
years of professional experience
Work History
Family Service Director
Marlboro Memorial Cemetery
Marlboro, New Jersey
06.2025 - Current
- Coordinated funeral services with families and staff to ensure seamless execution.
- Worked closely with customers to identify needs and resolve issues, improving overall customer satisfaction.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assisted with daily operations by managing cemetery maintenance tasks to ensure operational efficiency.
- Maintained current understanding of company offerings to better serve customers and team members.
- Collaborated with team members to promptly address and resolve maintenance issues, enhancing service quality.
- Maintained cemetery grounds, ensuring cleanliness and aesthetic appeal at all times.
- Learned company processes, procedures and employee role functions.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Grounds Crew Member
Country Roads Camp
Manalapan, New Jersey
06.2024 - 11.2024
- Operated landscaping equipment such as blowers, trimmers, and mowers effectively.
- Collaborated with team members to complete seasonal landscaping projects efficiently.
- Ensured compliance with safety protocols while performing grounds maintenance tasks.
- Communicated with supervisors about any issues or concerns that arose during work hours.
- Assisted in the installation of new landscaping features such as trees, shrubs, and flower beds.
- Repaired fences, decks and other structures on the property when needed.
- Participated in snow removal operations using shovels and snowblowers when necessary.
Education
High School Diploma -
Red Bank Catholic
Red Bank, NJ05-2027
Skills
- Project management
- Facility management
- Customer service
- Quality management
- Team collaboration
- Conflict resolution
- Attention to detail
- Effective communication
- Multitasking
- Self-motivation
- Relationship building
Volunteer Hours
- Helped with challenger baseball kids mentally and physically challenged teaching them baseball and showing them how to play.
Timeline
Family Service Director
Marlboro Memorial Cemetery
06.2025 - Current
Grounds Crew Member
Country Roads Camp
06.2024 - 11.2024
High School Diploma -
Red Bank Catholic