Cora Chapman
Clermont,FL
Summary
Dynamic and results-driven professional with a proven track record at Big River Brewery Disney World, excelling in team leadership and cash handling. Recognized for enhancing customer satisfaction and streamlining operations, while fostering a positive work culture. Adept at problem-solving and motivating teams to achieve goals, driving significant improvements in service quality. I transferred to Orlando in 2015 with the same company to enhance my career. I worked with the Craftworks brewery for over 20 years before they closed.
For the past few years I have been a stay at home Mother. I am now entering the work force because my children are going to college.
Overview
21
21
years of professional experience
Work History
Shift Leader
Big River Brewery Disney World
05.2015 - 12.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Key Leader
Gordon Biersch
03.2002 - 06.2015
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Mentored junior team members, fostering professional growth and skill development.
- Identified areas for improvement in operations, implementing changes that led to increased efficiency and reduced costs.
- Streamlined internal processes to eliminate redundancies and improve overall workflow efficiency within the department.
- Provided reliable data analysis that aided in informed decision-making processes across various aspects of the business.
- Conducted thorough research on industry trends and competitor activity, informing future strategies for continued success in the marketplace.
- Created a positive work culture by promoting open communication channels between staff members at all levels within the organization.
- Increased overall productivity through the implementation of new software tools and training programs.
- Resolved complex issues for clients, demonstrating exceptional problem-solving abilities and commitment to customer satisfaction.
- Coordinated closely with other departments to ensure seamless integration of new products or services into existing offerings.
- Implemented innovative solutions that addressed critical challenges faced by both internal teams and external partners.
- Expanded client base through targeted marketing efforts, contributing to significant revenue growth for the company.
- Negotiated contracts with vendors, securing favorable terms and cost savings for the company.
Education
High School Diploma -
Xavier Prep
New Orleans, LA05-1993
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Creative problem solving
- Customer service management
- Conflict resolution
- Goal setting and tracking
- Motivational leadership
Timeline
Shift Leader
Big River Brewery Disney World
05.2015 - 12.2022
Key Leader
Gordon Biersch
03.2002 - 06.2015
High School Diploma -
Xavier Prep
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