Cora Chapman
Clermont,FL
Summary
Dynamic and results-driven professional with a proven track record at Big River Brewery Disney World, excelling in team leadership and cash handling. Recognized for enhancing customer satisfaction and streamlining operations, while fostering a positive work culture. Adept at problem-solving and motivating teams to achieve goals, driving significant improvements in service quality. I transferred to Orlando in 2015 with the same company to enhance my career. I worked with the Craftworks brewery for over 20 years before they closed.
For the past few years I have been a stay at home Mother. I am now entering the work force because my children are going to college.
Overview
21
21
years of professional experience
Work History
Shift Leader
Big River Brewery Disney World
Orlando, FL
05.2015 - 12.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Key Leader
Gordon Biersch
New Orleans, LA
03.2002 - 06.2015
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Mentored junior team members, fostering professional growth and skill development.
- Identified areas for improvement in operations, implementing changes that led to increased efficiency and reduced costs.
- Streamlined internal processes to eliminate redundancies and improve overall workflow efficiency within the department.
- Provided reliable data analysis that aided in informed decision-making processes across various aspects of the business.
- Conducted thorough research on industry trends and competitor activity, informing future strategies for continued success in the marketplace.
- Created a positive work culture by promoting open communication channels between staff members at all levels within the organization.
- Increased overall productivity through the implementation of new software tools and training programs.
- Resolved complex issues for clients, demonstrating exceptional problem-solving abilities and commitment to customer satisfaction.
- Coordinated closely with other departments to ensure seamless integration of new products or services into existing offerings.
- Implemented innovative solutions that addressed critical challenges faced by both internal teams and external partners.
- Expanded client base through targeted marketing efforts, contributing to significant revenue growth for the company.
- Negotiated contracts with vendors, securing favorable terms and cost savings for the company.
Education
High School Diploma -
Xavier Prep
New Orleans, LA05-1993
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Creative problem solving
- Customer service management
- Conflict resolution
- Goal setting and tracking
- Motivational leadership
Timeline
Shift Leader
Big River Brewery Disney World
05.2015 - 12.2022
Key Leader
Gordon Biersch
03.2002 - 06.2015
High School Diploma -
Xavier Prep