Joseph Strange
Choctaw,OK
Summary
Experience leader with extensive experience in management, retail and delivery sectors, notably at Dollar General and 7 Eleven where I spearheaded operations to significantly enhance customer satisfaction and store profitability. Skilled in inventory management (hard skill) and fostering teamwork (soft skill), my proactive approach resulted in a notable increase in efficiency and positive customer relationships, embodying dependability and exceptional service standards.
Overview
17
17
years of professional experience
Work History
Delivery Driver
Spark
Choctaw, OK
10.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Restaurant General Manager
Sonics Drive In
Oklahoma City, OK
10.2022 - 10.2023
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Set clear expectations and created positive working environment for employees.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
Store Manager
7-eleven
Midwest City, Oklahoma
01.2020 - 09.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Store Manager
CVS Pharmacy
Shawnee, OK
09.2018 - 12.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Store Manager
Dollar General
Shawnee, OK
05.2015 - 08.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed purchasing, sales, marketing and customer account operations efficiently.
General Store Manager
Circle K
Oklahoma City, OK
08.2007 - 04.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Education
Computer Repair / Web Page Design - Web Design
Eastern Oklahoma County Technology Center
Choctaw, OK05.2004
General Studies - General Studies
Harrah High School
Harrah, OK05.2003
Skills
- Time management
- Recruiter
- Management
- Positive attitude
- P&L Growth
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Dependable and reliable
- Safe driving
- Inventory Management
- Sales
Accomplishments
2003 and 2004
Student of the year
NTHS member
Affiliations
Member of Habitat for humanity
From 2001-2005
-Part of a Team that Built over 240 houses during the time I was a team member.
Timeline
Delivery Driver
Spark
10.2023 - Current
Restaurant General Manager
Sonics Drive In
10.2022 - 10.2023
Store Manager
7-eleven
01.2020 - 09.2022
Store Manager
CVS Pharmacy
09.2018 - 12.2020
Store Manager
Dollar General
05.2015 - 08.2018
General Store Manager
Circle K
08.2007 - 04.2015
Computer Repair / Web Page Design - Web Design
Eastern Oklahoma County Technology Center
General Studies - General Studies
Harrah High School