Joseph Strozier
La Plata,MD
Summary
Reliable and adaptable professional with 5+ years of experience in customer service, security, and tech support. Certified in Google IT and Interior Decorating, with a passion for helping people, solving problems, and creating a calm, organized environment. Seeking a remote position or in-person role in a setting where strong communication and multi-tasking skills are valued.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Lawn Care Technician
MRW Lawns
10.2024 - 03.2025
- Applied lawn treatments and communicated service plans to clients.
- Maintained equipment and followed safety/environmental guidelines.
- Improved efficiency by effectively managing time spent on each job site while maintaining high-quality work standards.
Driver
Uber
06.2019 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Customer Service Representative
Thompson Creek Window Company
03.2023 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled 50+ customer inquiries daily via phone and email.
- Scheduled appointments and followed up on client service issues.
Design Consultant
Framebridge
07.2022 - 03.2023
- Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
- Developed innovative design concepts to meet clients' unique needs and preferences.
- Assisted with virtual product visualization and interior styling advice.
Education
Certification - Interior Decorating
IAP Career College
Remote06-2022
Certification - Information Technology
Per Scholas
Remote03-2021
Skills
- Customer and Client Service
- Remote Communication
- Google Workspace and Microsoft Office
- IT Troubleshooting and Field Support
- Design and Organization Principles
- Time Management and Multitasking
- Data Entry and Record Keeping
- Security Awareness
- POS and Cash Handling
Certification
- Certification in Interior Decorating, IAP Career College - June 2022
- Google IT Support Professional Certificate, Per Scholas - March 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lawn Care Technician
MRW Lawns
10.2024 - 03.2025
Customer Service Representative
Thompson Creek Window Company
03.2023 - 04.2024
Design Consultant
Framebridge
07.2022 - 03.2023
Driver
Uber
06.2019 - Current
Certification - Interior Decorating
IAP Career College
Certification - Information Technology
Per Scholas
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