Joseph Sullivan
Livonia,MI
Summary
Dynamic and dedicated professional with extensive experience at Plum Hollow Country Club, excelling in customer service and staff training. Proven ability to enhance member satisfaction through strong interpersonal skills and proactive problem-solving. Committed to fostering teamwork and maintaining high standards of professionalism in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Outside Service Staff Member
Plum Hollow Country Club
04.2024 - Current
- Managed the driving range area, maintaining cleanliness and an adequate supply of practice balls for guests.
- Adapted to fluctuating demands throughout the day, remaining flexible in order to provide exceptional service during peak times.
- Trained new staff on best practices for customer service, resulting in improved team performance..
- Assisted in organizing social events at the club that fostered positive relationships among members.
Golf Caddie
Plum Hollow Country Club
04.2024 - Current
- Ensured golfer satisfaction by anticipating needs and proactively addressing inquiries or concerns.
- Assisted golfers in maintaining a steady pace of play, contributing to a more enjoyable round for all participants.
- Developed strong relationships with golfers through exceptional interpersonal skills and superior caddie services.
- Contributed to increased member retention rates through consistent delivery of high-quality customer service experiences.
Cashier
Carl's Golfland
09.2022 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Insider
Hungry Howies Pizza & Subs
05.2022 - 09.2022
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Arts - Human Resources And Labor Relations
Michigan State University
East Lansing, MI05-2027
High School Diploma -
Winston Churchill High School
Livonia, MI05-2023
Skills
- Strong teamwork
- Professionalism and work ethic
- Initiative and Self-motivation
- Listening skills
- Customer service
- Handling customer complaints
- Staff education and training
Timeline
Outside Service Staff Member
Plum Hollow Country Club
04.2024 - Current
Golf Caddie
Plum Hollow Country Club
04.2024 - Current
Cashier
Carl's Golfland
09.2022 - 12.2023
Insider
Hungry Howies Pizza & Subs
05.2022 - 09.2022
Bachelor of Arts - Human Resources And Labor Relations
Michigan State University
High School Diploma -
Winston Churchill High School
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