Miles Ubaldo
El Dorado Hills,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Empire Ranch Golf Course. Excelled in teamwork and technical aptitude, significantly improving service delivery. Skilled in customer service and computer applications, adept at multitasking with a strong work ethic. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Outside Service Staff Member
Empire Ranch Golf Course
06.2023 - Current
- Provided exceptional customer service through friendly interactions and active listening to address guest needs effectively.
- Delivered accurate information about club amenities, facilities, events, and promotions to both members and public players alike.
- Managed inventory control systems efficiently to prevent shortages or overstocking of golf carts and other equipment.
- Performed essential maintenance of course including the Club House, Pro Shop, golf carts and driving range.
- Maintained open communication with pro shop staff to address any concerns or special requests from guests promptly.
- Adapted to fluctuating demands throughout the day, remaining flexible in order to provide exceptional service during peak times.
Team Member
Quick Quack Car Wash
06.2022 - 09.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by selling memberships to new customers.
- Developed strong customer service skills being the first point of contact.
Restaurant Team Member
Cafe Yumm!
04.2021 - 05.2022
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
Education
Bachelor of Arts - Applied Economics, Business And Society
University of Oregon
Eugene, OR06.2023
High School Diploma -
Jesuit High School
Carmichael, CA05.2019
Skills
- Strong teamwork
- Professionalism and Work Ethic
- Initiative and Self-Motivation
- Sales and Upselling
- Technical aptitude
- Strong Work Ethic
- Customer Service
- Attention to Detail
- Listening Skills
- Excellent Communication
- Multitasking and Organization
- Computer Skills
Timeline
Outside Service Staff Member
Empire Ranch Golf Course
06.2023 - Current
Team Member
Quick Quack Car Wash
06.2022 - 09.2022
Restaurant Team Member
Cafe Yumm!
04.2021 - 05.2022
Bachelor of Arts - Applied Economics, Business And Society
University of Oregon
High School Diploma -
Jesuit High School
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