Hi, I’m
Mary Reasoner
Reno,NV
Summary
With a proven track record at Buffalo Wild Wings, I excel in high-pressure environments, demonstrating exceptional customer service and safe food handling. My expertise in beverage preparation and hospitality service, coupled with the ability to manage and resolve issues efficiently, has significantly boosted customer retention rates.
Overview
10
years of professional experience
Work History
Empire Ranch Golf Course
Waitress
03.2022 - Current
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Carson Nugget
Bartender/cocktail Waitress
11.2023 - 03.2024
Job overview
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Buffalo Wild Wings
Waitress Supervisor
05.2023 - 11.2023
Job overview
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Education
Western Nevada College , Carson City, NV
N/A from Business Administration And Management
Skills
- Safe Food Handling
- Order Accuracy
- Customer Service
- Point of sale operation
- Accurate money handling
- Food safety understanding
- Bar terminology
- Payment Processing
- Hospitality service expertise
- Beverage Preparation
Timeline
Bartender/cocktail Waitress
Carson Nugget
11.2023 - 03.2024
Waitress Supervisor
Buffalo Wild Wings
05.2023 - 11.2023
Waitress
Empire Ranch Golf Course
03.2022 - Current
Western Nevada College
N/A from Business Administration And Management
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