Katherine Fisher
Randolph
Summary
Dedicated professional with strong customer service skills and a background in food service. Proven ability to maintain high standards of cleanliness and organization while delivering efficient service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Waitress
Tasty Bites LLC
Barre, VT
09.2025 - Current
- Provided excellent customer service by efficiently taking and processing orders.
- Assisted with menu knowledge, ensuring accurate communication of daily specials to patrons.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Managed payment transactions accurately using point-of-sale systems.
- Adapted quickly to high-pressure situations during peak dining hours, maintaining composure.
- Supported team members in training new staff on restaurant protocols and service standards.
- Gathered customer feedback to improve service quality and address concerns promptly.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Social Media Manager
JCStylez Studio
Barre, VT
04.2025 - Current
- Developed and implemented social media strategies to enhance brand visibility across platforms.
- Curated engaging content tailored to target audiences, increasing follower engagement significantly.
- Analyzed social media metrics to refine campaigns and improve performance outcomes consistently.
- Collaborated with cross-functional teams to align social media initiatives with overall marketing goals.
- Managed multiple social media accounts, ensuring timely responses to audience inquiries and comments.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Streamlined content creation processes, improving efficiency while maintaining quality standards.
- Increased follower engagement with interactive content and timely responses to comments.
- Monitored social media trends to keep brand's content relevant and engaging.
- Developed comprehensive social media strategy to enhance online presence.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
Owner/Seamstress
Frannie's Bandanas & Things
Randolph, VT
09.2024 - Current
- Developed and launched new product lines to diversify offerings and attract a wider customer base.
- Managed inventory levels, ensuring timely restocking and minimizing excess stock costs.
- Implemented marketing strategies across social media platforms to enhance brand visibility and engagement.
- Coordinated events and workshops to foster community engagement and promote brand loyalty among customers.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
Member Advocate 1
NorthCountry Federal Credit Union
Barre, VT
05.2024 - 08.2024
- Assisted members with account inquiries and transaction processes, ensuring timely resolution.
- Educated members on credit union products and services to enhance financial literacy.
- Collaborated with team members to streamline member service processes, improving overall efficiency.
- Resolved member concerns through effective communication and problem-solving strategies.
- Participated in training sessions to develop product knowledge and customer service skills.
- Facilitated feedback collection from members to identify areas for service enhancement.
- Contributed to a positive work environment by cooperating with colleagues and maintaining open lines of communication across departments.
- Maintained up-to-date knowledge of industry trends and best practices, adapting processes as needed to deliver exceptional support services for all members.
- Maintained detailed records of all interactions, allowing for easy reference and improved follow-up on outstanding matters.
- Leveraged strong problem-solving skills to address complex member issues efficiently and effectively.
- Identified potential risks or conflicts within member accounts, taking proactive measures to prevent future complications.
- Participated in regular team meetings, sharing insights gained from daily interactions with members to benefit overall operations.
- Demonstrated empathy and understanding when dealing with difficult or sensitive situations involving members.
- Worked closely with other departments as needed to resolve cross-functional matters impacting members'' experiences positively.
- Conducted thorough research on member issues, ensuring accurate information was provided for optimal resolution.
- Improved response times by optimizing workflow processes within the Member Advocate role.
- Assisted in the development of training materials to improve new employee onboarding and knowledge retention.
- Streamlined communication channels for increased efficiency in handling member inquiries and requests.
- Educated members on available resources and services, increasing their engagement with the organization.
- Enhanced member satisfaction by promptly addressing concerns and providing timely resolutions.
- Provided valuable input during strategic planning sessions aimed at enhancing the overall member experience within the organization.
- Consistently met or exceeded performance metrics related to response times, issue resolution rates, and overall customer satisfaction scores.
- Assisted in updating company policies as necessary based on feedback received from members directly or through ongoing trend analysis efforts within our team.
- Managed escalated cases effectively, working closely with supervisors to ensure successful outcomes for all parties involved.
- Collaborated with team members to identify areas for improvement and implement new strategies for better member support.
Full Time Support Lead
Five Below
Berlin, VT
08.2023 - 05.2024
- Led team in delivering exceptional customer service and support.
- Trained and mentored staff on operational procedures and best practices.
- Streamlined communication processes to enhance team collaboration and efficiency.
- Resolved customer inquiries and issues promptly, ensuring satisfaction and retention.
- Implemented inventory management techniques to optimize stock levels and reduce waste.
- Coordinated training sessions focused on product knowledge and service excellence.
- Developed process improvements that enhanced workflow efficiency across the support team.
- Conducted regular performance evaluations and provided constructive feedback for continuous improvement among team members.
- Monitored and analyzed support metrics to detect trends, identify gaps, and recommend solutions for improvement.
- Enhanced communication channels within the organization to facilitate information flow between departments related to customer needs and concerns.
- Developed comprehensive knowledge base articles that allowed customers to effectively self-serve when appropriate.
- Provided technical expertise to resolve complex customer issues and facilitate smooth operations.
- Collaborated with cross-functional teams to identify areas requiring additional support resources or process improvements.
- Streamlined support processes for increased efficiency and better response times.
- Improved customer satisfaction by addressing and resolving support issues in a timely manner.
- Participated in company-wide initiatives aimed at improving overall operational effectiveness.
- Served as escalation point for critical client issues, working closely with stakeholders to achieve resolution.
- Mentored junior team members, providing guidance on best practices and professional development opportunities.
- Established quality assurance protocols that led to consistent delivery of high-quality customer service experiences.
- Fostered a culture of ongoing learning within the support department by continually seeking out industry best practices.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Assisted in employee training initiatives, contributing to the development of well-rounded retail professionals.
- Maximized retail floor space usage by designing visually appealing merchandise arrangements that drew in customers.
Custodian
Washington County Mental Health Services
Barre, VT
10.2022 - 07.2023
- Maintained cleanliness and sanitation standards across facilities to ensure safe environments for clients and staff.
- Operated floor care equipment, including buffers and vacuums, to enhance facility appearance and hygiene.
- Conducted routine inspections of premises to identify maintenance needs and report safety hazards promptly.
- Developed cleaning schedules that optimized workflow while minimizing disruption to daily operations.
- Implemented waste management procedures that improved recycling efforts within the organization.
- Collaborated with facility management to address maintenance issues effectively, ensuring timely resolutions.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
Finishing Machine Operator
Darn Tough Socks
Northfield, VT
04.2022 - 10.2022
- Operated finishing machines to ensure high-quality sock production standards.
- Monitored machine performance, identifying and resolving operational issues swiftly.
- Trained new team members on equipment operation and safety protocols.
- Implemented process improvements that enhanced workflow efficiency across production lines.
- Conducted regular maintenance checks to minimize downtime and ensure optimal functionality.
- Collaborated with quality assurance teams to maintain product integrity throughout finishing stages.
- Led team meetings to discuss production goals, address challenges, and foster collaboration.
- Developed training materials for onboarding processes, enhancing knowledge transfer among staff.
- Actively participated in cross-functional team meetings, fostering a collaborative work environment and sharing knowledge to improve overall process efficiency.
- Supported continuous improvement initiatives by providing insights into potential areas for optimization within the finishing process workflow.
- Excelled at multitasking multiple projects simultaneously, achieving balanced workload distribution without compromising product quality or delivery timelines.
- Contributed to successful project completion by effectively managing time and resources during the finishing process execution.
- Developed expertise in various industry-specific software programs, enhancing overall technical proficiency within job role.
- Enhanced operational efficiency with diligent preventative maintenance practices for the finishing equipment.
- Demonstrated adaptability by learning various types of finishing machinery, increasing versatility across production lines.
- Documented daily production records accurately, aiding management in tracking performance metrics.
- Collaborated with team members for smooth production processes, resulting in consistently meeting project deadlines.
- Reinforced company''s reputation for excellence by delivering high-quality finished products that met or exceeded customer expectations.
- Assisted in training new employees on machine operation, contributing to a knowledgeable and skilled workforce.
- Maintained efficient production flow by ensuring proper machine calibration and timely material loading.
MotorClothes Specialist
Wilkins Harley-Davidson
Barre, VT
05.2021 - 03.2022
- Developed and implemented customer engagement strategies to enhance service quality.
- Trained and mentored junior staff on product knowledge and sales techniques.
- Analyzed customer feedback to identify trends and improve service offerings.
- Collaborated with marketing team to create promotional materials for events and sales initiatives.
- Streamlined inventory management processes to optimize stock levels and reduce waste.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Delivered exceptional customer service, fostering positive relationships with clients and enhancing overall satisfaction.
- Assisted in merchandising strategies, optimizing product displays to drive sales performance and improve visual appeal.
- Handled cash transactions accurately, maintaining financial integrity while ensuring efficient checkout processes.
- Trained new team members on sales techniques, promoting a collaborative environment and enhancing team productivity.
- Analyzed customer feedback to identify trends, contributing to targeted improvements in service delivery and product offerings.
- Implemented inventory management practices, streamlining stock replenishment and reducing discrepancies in product availability.
- Coordinated promotional events, successfully attracting additional foot traffic and increasing store visibility within the community.
- Mentored junior associates on best practices for upselling, leading to improved individual sales performance across the team.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Deli Clerk
Pump & Pantry
Williamstown, VT
04.2020 - 05.2021
- Managed daily deli operations, ensuring product quality and customer satisfaction.
- Trained new team members on food safety protocols and operational procedures.
- Assisted customers with product selection, providing recommendations based on preferences.
- Maintained cleanliness and organization of deli area, adhering to health regulations.
- Collaborated with team to improve inventory management, reducing waste and optimizing stock levels.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
Newspapaer Delivery
The Times Argus
Barre, VT
01.2020 - 04.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Delivered newspapers efficiently to designated routes, ensuring timely distribution.
- Managed daily inventory of delivery materials to minimize shortages.
- Coordinated with newspaper management to optimize delivery schedules and reduce delays.
- Maintained vehicle cleanliness and functionality for safe transportation of products.
- Implemented process improvements that enhanced overall delivery efficiency.
- Resolved customer inquiries and concerns professionally, fostering positive relationships.
Waitress
Pizza Hut
Saint Johnsbury, VT
04.2018 - 11.2018
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Provided excellent customer service by efficiently taking and processing orders.
- Assisted with menu knowledge, ensuring accurate communication of daily specials to patrons.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Managed payment transactions accurately using point-of-sale systems.
- Adapted quickly to high-pressure situations during peak dining hours, maintaining composure.
- Supported team members in training new staff on restaurant protocols and service standards.
- Gathered customer feedback to improve service quality and address concerns promptly.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Associate of Arts - Business
University of Phoenix
Online Learning12-2025
High School Diploma -
Spaulding High School
Barre, VT06-2012
Middle School -
Barre Town Middle & Elementary School
Websterville, VT06-2008
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Food service background
- Food service coordination
- Food service efficiency
- Food service skills
- Food service standards
- Food service cleaning
- Food preparation
- Organization and cleanliness
- Cleaning and sanitizing
- Safe food handling
- Ingredient preparation
- Workstation setup
- Supply restocking
- Sanitary food handling procedures
- Safe food storage
- Allergy awareness
- Ingredient knowledge
- Food storage
- Food preparation expertise
- Temperature monitoring
- Portion control
- Recipe adherence
- Knife handling skills
- Kitchen station rotation
- Refrigerator and freezer sanitation
- Recipe adaptation
- Ingredient assembly
- Menu planning proficiency
- Recipe-based cooking
- Grilling and frying
- Sandwich assembly
- Stock maintenance
- Salad assembly
- Positive attitude
- Kitchen organization
- Dishwashing
- Workplace health and safety
- Chopping vegetables
- Meal preparation and cooking
- Cooking safety
- Cooking healthy meals
Languages
English
Native or Bilingual
Spanish
Elementary
Miscellaneous
-Grew up learning to cook and bake from scratch with grandparents
-Grew up gardening and learning how to grow various fruits and vegetables with parents and grandparents
-Grew up learning how to do canning and pickling vegetables
-Grew up learning how to make jellies, jams, and preserves as well as apple sauces
-Grew up learning how to be mindful of people with food allergies and how to make changes to recipes to people can still eat the meal
Timeline
Waitress
Tasty Bites LLC
09.2025 - Current
Social Media Manager
JCStylez Studio
04.2025 - Current
Owner/Seamstress
Frannie's Bandanas & Things
09.2024 - Current
Member Advocate 1
NorthCountry Federal Credit Union
05.2024 - 08.2024
Full Time Support Lead
Five Below
08.2023 - 05.2024
Custodian
Washington County Mental Health Services
10.2022 - 07.2023
Finishing Machine Operator
Darn Tough Socks
04.2022 - 10.2022
MotorClothes Specialist
Wilkins Harley-Davidson
05.2021 - 03.2022
Deli Clerk
Pump & Pantry
04.2020 - 05.2021
Newspapaer Delivery
The Times Argus
01.2020 - 04.2020
Waitress
Pizza Hut
04.2018 - 11.2018
Associate of Arts - Business
University of Phoenix
High School Diploma -
Spaulding High School
Middle School -
Barre Town Middle & Elementary School