Makenna Gordon
Augusta,Georgia
Summary
Transitioning from fast-paced kitchen and waitressing environment where skills in time management and multitasking were developed. Proven ability to work under pressure and maintain high standards of food quality and presentation. Looking to apply these skills in new, dynamic role that values dedication and efficiency. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
Work History
Waitress
Waffle House
Augusta, Georgia
02.2024 - Current
- As a waitress at Waffle house, I was expected to complete various tasks in addition to serving hot, fresh food to customers.
- Delivered genuine hospitality and greeted customers upon arrival.
- I took and called orders out using waffle-house oriented lingo and methods.
- Processed orders and payments using POS system terminals and registers.
- I was required to work in fast-paced, high-stress, hectic environments.
- I worked 3rd shift at Waffle House, so I have experience with a lot of rude, rambunctious, and rather unsavory individuals. My experience at this job has taught and prepared me for difficult situations and how to properly de-escalate them.
- Checked on guests frequently to address any concerns or additional requests.
- At the end of shift, some of my required duties included sweeping and mopping, changing out the dish sanitizing machine, cleaning and stocking restrooms, refilling syrup containers, refilled seasonings and napkin dispensers, refilling ice, scrubbing booth walls and chair and table legs, etc.
- Handled customer complaints professionally and resolved issues promptly.
- Took accurate food and beverage orders from guests in timely manner.
- Effectively managed multiple tables and guest interactions simultaneously.
- Delivered food orders to tables efficiently and accurately.
- Adhered to all sanitation guidelines for proper food handling and storage.
- Assisted customers in menu selection by providing detailed information about dishes and ingredients.
- As a part of my responsibilities, I would help cook on multiple occasions. So much so that I even have been clocked in as a cook when we were short staffed or a coworker had to leave early. I was required to make omelets, eggs, waffles, and cook meats to customers’ liking. I also memorized the markings used by Waffle House cooks. I make waffles every shift I work, whether clocked in as a server or cook. I’ve had to help cook during morning and dinner rushes, so I’m used to a fast paced environment.
Education
Bachelor of Science - Nursing
Augusta Tech
Augusta, Georgia04.2026
High School - IB Program
Academy of Richmond County
Augusta, Georgia05.2023
Skills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Order taking
Attention to detail
Cleanliness
Food running
Menu recommendations
Handling complaints
Safe food handling
Cash handling
Table setting
Menu memorization
Time management
High volume dining
Table bussing
Upselling techniques
Food presentation
Food inspection
Food production
Basic math
Reliability and punctuality
Food handling safety
Dish preparation
Price memorization
Point of sale (POS) system operations
Cooking experience
Able to cook multiple orders at a time in a clean and efficient manner
Strong attention to safe food handling procedures
Surface cleaning
Supply restocking
Sanitation practices
Grilling
Food waste reduction
Food plating and presentation
Timeline
Waitress
Waffle House
02.2024 - Current
High School - IB Program
Academy of Richmond County
Bachelor of Science - Nursing
Augusta Tech