Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Sutliff

Oro Valley,AZ

Summary

Dynamic leader with a proven track record at Target, enhancing team performance and customer satisfaction through expert coaching and quality control. Excelled in high-stress situations, achieving significant improvements in workplace safety and operational efficiency. Skilled in performance monitoring and mentoring, adept at fostering a culture of excellence and accountability. Dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work History

Team Lead

Target
05.2017 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Grocery Team Member

Walmart
11.2014 - 04.2017
  • Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
  • Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
  • Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
  • Checked numbers manually and used hand-held equipment to locate products.
  • Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
  • Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.

Education

Pima Community College
Tucson, AZ
05.2011 - 05.2012

High School Diploma -

Catalina Foothills High School
Tucson, AZ
05.2009

Skills

    Customer Focus

    Coaching and Mentoring

    Performance monitoring

    Performance Improvement

    Quality Control

    Workplace Safety

Timeline

Team Lead

Target
05.2017 - Current

Grocery Team Member

Walmart
11.2014 - 04.2017

Pima Community College
05.2011 - 05.2012

High School Diploma -

Catalina Foothills High School

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Joseph Sutliff