Joseph Tan

Patient Care Advocate Supervisor

Walgreens Boots Alliance

05.2006 - Current

Maintained confidentiality of patient data and condition to safeguard health information.
Measured effectiveness with the team and implemented recommendations for long-term improvements.
Liaised between internal departments to facilitate effective communication.
Stayed calm under pressure and successfully dealt with difficult situations.
Resolved patients' and MDO complaints using established follow-up procedures.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Followed document protocols to safeguard the confidentiality of patient records.
Responded to inquiries by directing calls to appropriate personnel.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Implemented a rewards and recognition program that significantly increased employee engagement and satisfaction.
Managed diverse team, promoting an inclusive work environment that leveraged individual strengths.
Boosted team morale and performance by organizing regular training sessions and motivational meetings.
Evaluated staff performance and provided coaching to address inefficiencies.
Provided excellent customer service to patients and team members.