Summary
Overview
Work History
Education
Skills
Timeline
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Shirina Smith

Tolleson,AZ

Summary

Dynamic Patient Care Advocate Supervisor at Accredo Specialty Pharmacy with a proven track record in enhancing patient satisfaction and fostering strong relationships. Skilled in Verint and auditing, I excel in coaching teams and implementing effective solutions, demonstrating empathy and leadership to drive continuous improvement in healthcare services.

Overview

25
25
years of professional experience

Work History

Patient Care Advocate Supervisor

Accredo Specialty Pharmacy
11.2018 - Current
  • Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
  • Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
  • Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
  • Resolved problems with communication and billing to foster seamless services.

Phlebotomy Supervisor

Vitalant
02.2015 - 09.2018
  • Notified management of compliance and workplace safety issues from department and recommended simple solutions.
  • Performed tasks as member of line staff to reduce wait time.
  • Organized continuing education opportunities for existing staff, promoting professional development within the team.
  • Upheld all compliance standards and kept team in line with requirements.
  • Managed inventory of supplies, ensuring adequate stock levels while minimizing waste and controlling costs.
  • Provided support during high-volume periods by stepping in as needed to perform phlebotomy duties alongside the team.
  • Maintained a safe work environment by enforcing strict adherence to infection control protocols and safety guidelines.
  • Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.

Trainer

United Blood Services
02.2013 - 12.2017
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Promoted a culture of continuous learning by advocating for professional development opportunities.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.

Supervisor

Whataburger
03.2000 - 12.2009
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Delivered effective solutions to address customer needs and improve satisfaction.
  • Optimized team output by introducing effective workflow strategies.

Education

Deploma - Basics

MCclintock
Tempe, AZ
05.2003

Skills

  • Verint experience
  • Audit experience
  • Sme
  • Coachings on Qa

Timeline

Patient Care Advocate Supervisor

Accredo Specialty Pharmacy
11.2018 - Current

Phlebotomy Supervisor

Vitalant
02.2015 - 09.2018

Trainer

United Blood Services
02.2013 - 12.2017

Supervisor

Whataburger
03.2000 - 12.2009

Deploma - Basics

MCclintock

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Shirina Smith