Joseph Tate
Tyler,TX
Summary
Qualified Member Services Representative with 2 years in fast-paced customer service and call center environments. Personable and professional under pressure. Extensive knowledge of troubleshooting steps and company policies. Great enthusiasm with assisting other agents with questions.
Overview
2
2
years of professional experience
Work History
Tier 1 Member Service Rep
Patriot Mobile Direct
Tyler, TX
01.2024 - Current
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Same as Patriot Mobile (WCBC)
Tier 1 Member Service Rep
Patriot Mobile (WCBC)
Lancaster, CA
08.2022 - 12.2023
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Presented and explained services and products to meet member needs.
- Answered member questions about products and services.
- Verified identity information on new accounts using established procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Faith Baptist Christian Academy
Tacoma, WA06-2022
Some College (No Degree) - Secondary Education, Missions
West Coast Baptist College
Lancaster, CASkills
- Issue Resolution
- Customer Support
- Account Management
- Policy Understanding
- Customer Service
- Client Education
- Good written and oral communication
- Works well both independently and in group
- Knowledgeable with Kbase
- Good at organization
- Willing to work overtime and saturdays
- Proficient with Microsoft Office applications
- Enthusiasm with assisting other agents
Timeline
Tier 1 Member Service Rep
Patriot Mobile Direct
01.2024 - Current
Tier 1 Member Service Rep
Patriot Mobile (WCBC)
08.2022 - 12.2023
High School Diploma -
Faith Baptist Christian Academy
Some College (No Degree) - Secondary Education, Missions
West Coast Baptist College
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