Joseph Tau Tau Pele
Lewisville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Trading Specialist
Triple P Trading
02.2024 - Current
- Built strong relationships with key stakeholders including counterparties, brokers, internal teams, regulators by maintaining open lines of communication.
- Negotiated advantageous trade terms with brokers, boosting overall profitability for the firm.
- Maximized trading efficiency by conducting thorough market research and analysis.
- Collaborated with cross-functional teams to develop comprehensive financial models for predicting market trends.
Customer Service Representative
Chewy.com
02.2024 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Insurance Customer Service Representative
AIL Insurance
02.2023 - 02.2024
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
Autonomous Vehicle Trainer
Transdev/Waymo/Google
10.2018 - 01.2023
- Increased team collaboration through regular communication with engineering teams to address software issues and provide feedback.
- Supported continuous improvement initiatives by actively participating in team meetings, sharing observations, and suggesting process improvements.
- Enabled faster software iteration cycles by promptly communicating detailed feedback on vehicle performance, resulting in improved system functionality.
- Optimized route selection based on real-time traffic data, allowing for seamless navigation of complex urban environments during testing scenarios.
- Contributed to the development of industry-leading autonomous technology by closely observing, testing, and reporting on system advancements.
Education
Associate of Science - Computer And Information Systems
Foothill College
Los Altos, CASkills
- Effective communication
- Regulatory compliance awareness
- Commodity markets
- Team collaboration aptitude
- Strong quantitative skills
- Asset allocation principles
- Data interpretation
- Customer service
- Problem-solving
- Time management
- Reliability
- Project management
Certification
- LEAN SixSigma Training - Greenbelt
- PMP - Project Management Professional
Timeline
Trading Specialist
Triple P Trading
02.2024 - Current
Customer Service Representative
Chewy.com
02.2024 - 03.2024
Insurance Customer Service Representative
AIL Insurance
02.2023 - 02.2024
Autonomous Vehicle Trainer
Transdev/Waymo/Google
10.2018 - 01.2023
Associate of Science - Computer And Information Systems
Foothill College
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