Joseph Tavano
Ridge,NY
Summary
Proficient Service Supervisor with 22 years of service experience. Friendly and personable with dedication to providing excellent customer and personal service. Outstanding verbal and written communication skills.
Overview
22
22
years of professional experience
Work History
Service Supervisor
NAVCO
03.2014 - Current
- Assist with training and development of team members.
- Handle customer complaints and inquiries.
- Participate in team meetings and training sessions to stay informed about product updates and changes.
- Streamline service processes, resulting in increased efficiency and reduced operational costs.
- Collaborate with cross-functional teams to develop and implement strategies for continuous service improvement.
- Manage daily operations of the service department, maintaining a high level of organization and productivity.
- Establish strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Increase revenue through upselling of additional services and products during customer interactions.
- Monitor team's performance and gave feedback when necessary.
Service Technician
NAVCO
11.2001 - 03.2014
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
Education
Associates in Occupational Studies - Computer Networking
Katherine Gibbs School
Melville02.2002
Skills
- Customer service excellence
- Employee engagement
- Effective communication
- Technical knowledge
- Customer retention
- Time management
- Project management
- Service delivery
- Team leadership
- Quality assurance
- Product Knowledge
Accomplishments
2012 NAVCO Operations Employee of the Year
Multiple testimonials from customers throughout the years
Additional Information
Proficient and knowledgeable with all NAVCO products to include DMP, Bosch, March Networks, Verint, Open Eye, Brivo, S2 & Lenel.
Timeline
Service Supervisor
NAVCO
03.2014 - Current
Service Technician
NAVCO
11.2001 - 03.2014
Associates in Occupational Studies - Computer Networking
Katherine Gibbs School
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