Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Russell

Alvord,TX

Summary

Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect. Customer-focused Service Supervisor with qualifications in customer service, personal service, account management, staff development and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Service Supervisor

Equipment Depot
01.2023 - Current
  • Assisted with training and development of team members.
  • Handled customer complaints and inquiries.
  • Monitored team's performance and gave feedback when necessary.
  • Updated job knowledge by attending workshops, training sessions and educational opportunities.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided primary customer support to internal and external customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.

Receptionist

Faith Community Hospital
01.2022 - 01.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

General Manager

Stevens Street Grill
03.2020 - 09.2021
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Oversaw food preparation and monitored safety protocols.

General Manager

Hometown Suites
12.2018 - 12.2019
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Increased customer service ratings through personable service.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Provided exceptional service and assistance to guests upon check-in.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Developed and implemented marketing strategies to promote hotel services.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Implemented successful strategies to increase customer satisfaction.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Created and managed accurate occupancy forecasts and budgets.

Education

Business Administration And Management

Weatherford College
Weatherford, TX

High School Diploma -

Bridgeport High School
Bridgeport, TX
05.1997

Skills

  • Inspections Management
  • Progress Monitoring
  • Emotional Intelligence
  • Understanding of Budgeting
  • Service Order Flow
  • Management Experience
  • Decision-making abilities
  • Team leadership
  • Complaint handling
  • Effective communication
  • Task delegation
  • Performance monitoring
  • Time management
  • Customer service excellence
  • Conflict resolution
  • Staff training
  • Client relationship management
  • Scheduling expertise
  • Employee engagement
  • Resource allocation
  • Adaptability and flexibility
  • Data analysis
  • Appointment Scheduling
  • Account Updating
  • Scheduling
  • Data Entry
  • Data Collection
  • Staff Education and Training
  • Clerical Support
  • Problem-Solving Abilities

Timeline

Service Supervisor

Equipment Depot
01.2023 - Current

Receptionist

Faith Community Hospital
01.2022 - 01.2023

General Manager

Stevens Street Grill
03.2020 - 09.2021

General Manager

Hometown Suites
12.2018 - 12.2019

Business Administration And Management

Weatherford College

High School Diploma -

Bridgeport High School

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Samantha Russell