Jennifer Jankovik
Alvord,TX
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
21
21
years of professional experience
Work History
Assistant Manager-Contact Center
Shield HealthCare
09.2020 - Current
- Streamlined processes with Senior Management, enhancing daily sales forecasting accuracy.
- Analyzed data to identify gaps, recommending effective process improvements.
- Managed Call Center operations for 60 CSAs, 5 Team Leads, and 3 Supervisors.
- Led daily leadership meetings to align operational strategies with monthly goals.
- Enhanced onboarding by addressing training gaps, improving new hire performance timelines.
- Collaborated with IT to optimize IVR and SMS auto-reordering processes.
Customer Service Manager
Medcare Equipment
12.2004 - 09.2020
- Enhanced client satisfaction by managing 350 referral accounts effectively.
- Developed tailored solutions to improve service delivery for various clients.
- Streamlined account management processes, boosting client engagement and response times.
- Built strong relationships with key clients through personalized service strategies.
- Increased leads through targeted marketing campaigns addressing specific demographics.
- Maintained detailed records of customer interactions for accurate account information.
Education
High School Diploma -
Greensburg Central Catholic
Greensburg, PA01-2002
Skills
- Process Improvement strategies
- Recruiting and interviewing
- Strategic thinking/planning
- Staff development
- Employee performance evaluations
- Succession Planning
- Project management
- Reporting and documenting
- Team leadership
- Problem-solving
- Decision-making
- Staff supervision
- Team building/Employee Engagement
Timeline
Assistant Manager-Contact Center
Shield HealthCare
09.2020 - Current
Customer Service Manager
Medcare Equipment
12.2004 - 09.2020
High School Diploma -
Greensburg Central Catholic