JOSEPH TESE
Lindenhurst,N.Y
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
E-commerce Customer Service Representative
Self Employed Web
05.2019 - 08.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Painter Supervisor
New York City Housing Authority local 1969
11.2005 - 04.2019
- Supervise and motivate Painting projects, Maintain and repair hand tools and power equipment sufficient to insure their availability and safe operation for painting and decorating projects.
- Trained workers through demonstration in painting methods and operation of equipment.
- Coordinated work schedule of job duties, responsibilities and location of painters.
- Assigned work to employees, using material and worker requirement data.
Mechanic
DC9 Painters and Allied Trades local 1486
02.2004 - 06.2004
- Complete interior and exterior painting
- Wood staining and varnishing
- Wallpaper removal
- Power washing commercial buildings
- Commercial interior and exteriors
- Drywall repair
- Repairing damaged ceilings and walls.
Education
Regents Diploma - Liberal Arts And General Studies
Nassau Community College
06.1997
Skills
- Order Fulfillment
- Stocking and Replenishing
- Microsoft PowerPoint
- Microsoft Excel
- Retail Sales Customer Service
- Account Management
- Active Listening
- Critical Thinking
- Multi-Line Phone Talent
References
References available upon request
Timeline
E-commerce Customer Service Representative
Self Employed Web
05.2019 - 08.2023
Painter Supervisor
New York City Housing Authority local 1969
11.2005 - 04.2019
Mechanic
DC9 Painters and Allied Trades local 1486
02.2004 - 06.2004
Regents Diploma - Liberal Arts And General Studies
Nassau Community College
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