Joseph Thill
Carver,MN
Summary
Dynamic Store Manager at NAPA Auto Parts with a proven track record in enhancing customer satisfaction and team performance. Skilled in retail inventory management and training, I successfully improved sales through innovative merchandising strategies. A strong leader, I excel in operations management and fostering a collaborative team environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager
NAPA Auto Parts
Gaylord, MN
09.2018 - 10.2025
- Trained and developed staff on product knowledge, and computer program.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Conducted yearly performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Responsible for shipping and receiving including forklift operations and maintenance.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Executive Assistant/Laborer
Wool Mill
Saint Peter, MN/Montague, CA
01.2017 - 07.2018
- Streamlined communication processes between departments, enhancing collaboration and information flow.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Used advanced software to prepare documents, reports, and presentations.
- Traveled out of state for cross training purposes and at times meeting with potential and current customers
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Operated & maintained machines and tools used in producing bedding such as mattress toppers, pillows, comforters.
Cab Driver
Marshall Taxi
Marshall, MN
07.2015 - 12.2017
- Navigated city routes efficiently, ensuring timely passenger arrivals and departures.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed payment transactions, processing cash and credit card payments accurately.
- Assisted in training new drivers on operational protocols and customer service standards.
- Facilitated communication between dispatchers and drivers by relaying important information regarding scheduling changes or client requests.
- Assisted passengers with luggage and other personal items, demonstrating exceptional customer service skills.
- Managed trip logs to track mileage, fuel usage, and expenses for accurate record-keeping purposes.
Pump Technician
Mid-continent Cabinetry
Cottonwood, MN
03.2009 - 07.2015
- Diagnosed and repaired various pump systems to ensure optimal performance and reliability.
- Conducted routine maintenance on pumps, enhancing operational efficiency and longevity.
- Implemented troubleshooting procedures that reduced downtime during maintenance activities.
- Troubleshot and repaired diverse types of pumps, restoring functionality quickly and effectively.
- Completed pump installations with precision, ensuring optimal performance and minimal downtime.
- Managed inventory of repair parts efficiently, minimizing waste while ensuring availability for urgent repairs.
- Reduced equipment failures through diligent preventative maintenance and routine inspections.
- Achieved a high level of safety compliance by adhering to company policies and industry regulations at all times during pump servicing tasks.
- Increased team productivity by sharing technical knowledge and assisting colleagues with challenging tasks when needed.
- Stayed calm and focused in emergency situations to provide efficient fixes for diverse mechanical problems.
- Operated and lubricated tools to protect durability and functionality.
- Completed classes In waste disposal and proper handling of dangerous chemicals.
- Recorded operating data such as products and quantities pumped, stocks used and operating times.
- Communicated with other workers using signals, radios or telephones to start and stop flows of materials or substances.
- Monitored gauges and flowmeters and inspected equipment to verify tank levels, temperatures and pressures remained at specified levels, reporting abnormalities as necessary.
- Kept shop workspaces and various fieldwork locations clean and organized for maximum productivity.
- Forklift certified operating with hazardous chemicals provided/received proper forms for transportation.
- Responsible for maintaining stock and inventory of parts area including placing orders through approved vendors
- Completing "pour down cards" assuring the color of stains matched companies standards regularly-adjusting when necessary.
- Worked with appointed valspar representatives to ensure paint, stains, clear coats are correctly mixed and prepped for use.
Education
High School Diploma -
Jackson County Central
Jackson, MN01-2003
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Training and mentoring
- Friendly and positive
- Retail inventory management
- Shift scheduling
- Team building and leadership
- Operations management
- Supply ordering
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Managing your Priorities
Hallmarks of Supervisory Success
Skillful Conversations
Clarifying Performance Expectations
Licensed Forklift Driver
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager
NAPA Auto Parts
09.2018 - 10.2025
Executive Assistant/Laborer
Wool Mill
01.2017 - 07.2018
Cab Driver
Marshall Taxi
07.2015 - 12.2017
Pump Technician
Mid-continent Cabinetry
03.2009 - 07.2015
High School Diploma -
Jackson County Central