Joseph Thomas
Cloverly,MD
Summary
Creative professional dedicated to elevating companies' public perception and fostering customer engagement. Proficient in crafting compelling press releases, adept at managing social media platforms, and committed to delivering exceptional customer service. Possessing an Associate Degree in Communication Studies, with over six years of customer service experience and three years of expertise in social media management. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
6
6
years of professional experience
Work History
Sales Associate
T-Mobile
Silver Spring
01.2019 - 01.2021
- Assisted clients in identifying and fulfilling their telecommunications needs
- Utilized effective communication and teamwork skills to achieve and exceed sales targets
- Organized store layout and designed displays to optimize product visibility
- Scheduled appointments for other sales associates.
Inside Staff and Chef
Vocelli’s Pizza
Cloverly
01.2018 - 01.2019
- Prepared food items according to established standards
- Managed inventory levels to ensure stock availability.
Dairy Clerk/Front Desk Customer Service
Harris Teeter
Onley
01.2015 - 01.2018
- Managed inventory stocking and ordering processes for frozen goods
- Conducted occasional refrigeration maintenance tasks
- Provided customer care services including handling returns and swaps
- Supervised service clerks to ensure smooth operations.
Service Clerk
Safeway
Cloverly
01.2015 - 01.2015
- Provided exceptional customer service, addressing inquiries and resolving issues effectively
- Assisted in minor store maintenance tasks.
Education
A.A. Communication Studies -
Montgomery College
01.2022
Skills
- Amateur Musician
- Amateur Writer
- Traditional/Digital Artist (Specializing in Character Art)
- Client Account Management
- Inventory Control
- Product Sales
- Business Development
- Customer Needs Assessment
Related Experience
- Proficient in Microsoft Office Suite (Word, PowerPoint, Excel).
- Experienced in social media management, inventory management, and client relations.
Timeline
Sales Associate
T-Mobile
01.2019 - 01.2021
Inside Staff and Chef
Vocelli’s Pizza
01.2018 - 01.2019
Dairy Clerk/Front Desk Customer Service
Harris Teeter
01.2015 - 01.2018
Service Clerk
Safeway
01.2015 - 01.2015
A.A. Communication Studies -
Montgomery College