Joseph Colon
Brooklyn,NY
Summary
Dynamic professional with experience as a Court Monitor at Urban Air Trampoline Park, excelling in safety compliance and customer service. Proven ability to train staff and enhance participant experiences through excellent communication and assertiveness. Skilled in multitasking and maintaining client confidentiality, ensuring a welcoming environment for all.
Overview
3
3
years of professional experience
Work History
Court Monitor/Lead Party Host
Urban Air Trampoline Park
10.2024 - Current
- Monitored court activities to ensure compliance with established safety protocols and guidelines.
- Facilitated communication between participants and staff to resolve concerns and enhance overall experience.
- Trained new staff on operational procedures and customer service best practices for improved service delivery.
- Documented incident reports and feedback to identify trends and propose necessary improvements.
- Provided support during events to ensure adherence to safety protocols and operational guidelines.
- Responded promptly to participant inquiries and concerns to foster a welcoming atmosphere.
Cashier
Shoprite Store
02.2023 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
No Degree -
West Brooklyn Community High School
Brooklyn, NYSkills
- Assertiveness
- Active learning
- Client confidentiality
- Courtroom etiquette
- Customer and Service-oriented
- Teamwork
- Cleaning and sanitizing
- Multitasking
- Excellent communication
- Flexibility
Timeline
Court Monitor/Lead Party Host
Urban Air Trampoline Park
10.2024 - Current
Cashier
Shoprite Store
02.2023 - 10.2024
No Degree -
West Brooklyn Community High School