Joseph Thompson II
The Bronx,NY
Summary
Adept at dispute mediation and versed in election laws, I excelled at the Board of Elections in New York by enhancing voter registration processes and reducing discrepancies. My leadership at Nat Prospect improved team performance through effective training and feedback, showcasing my patience and assertive approach to achieving excellence.
Overview
25
25
years of professional experience
Work History
Elections Inspector
Board Of Elections In The City Of New York
The Bronx, NY
11.2008 - Current
- Answered questions from citizens concerning registration requirements, ballot issues.
- Reported all incidents of fraud or irregularities observed during elections.
- Ensured that only registered voters were allowed to cast their ballots.
- Resolved discrepancies between machine tallies and paper ballots.
- Handled incoming calls and directed callers to appropriate department or employee.
- Stayed up to date on latest standards and compliance requirements in industry.
Inbound Sales
Optimum Cablevision
The Bronx, NY
07.2005 - 02.2019
- Conducted regular meetings with inbound sales team to review progress, set goals, and provide feedback.
- Developed and implemented inbound sales strategies to increase customer base.
- Trained new hires on company policies, procedures, and best practices for inbound sales operations.
- Answered inbound sales calls and reached out to potential customers to answer questions and set appointments.
- Leveraged sales scripts and advanced closing skills to handle pre-screened inbound and outbound calls with potential customers.
Assistant Manager
Nat Prospect
The Bronx, NY
01.2000 - 02.2005
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored employee attendance records, timekeeping, and payroll information.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
Bachelor of Science -
John Jay College of Criminal Justice
New York, NY05-2002
Skills
- Patience and tolerance
- Dispute mediation
- Accuracy and precision
- Election laws knowledge
- Assertiveness
- Integrity and honesty
Timeline
Elections Inspector
Board Of Elections In The City Of New York
11.2008 - Current
Inbound Sales
Optimum Cablevision
07.2005 - 02.2019
Assistant Manager
Nat Prospect
01.2000 - 02.2005
Bachelor of Science -
John Jay College of Criminal Justice
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