Joseph Thoyi Le-Le Walker
Athens
Summary
Dynamic professional eager to embrace new challenges, driven by a strong commitment to continuous learning and professional growth. Expertise in client relationship management developed in customer-focused environments, demonstrating a proven ability to analyze client needs and deliver tailored solutions. Prepared to transition into a new field where these skills will contribute to success and foster collaborative growth. Passion for learning ensures that every opportunity is met with enthusiasm and dedication.
Overview
3
3
years of professional experience
Work History
Insurance Agent (life & health insurance)
Symmetry Financial Group
San Diego, CA
06.2025 - 03.2026
- Work part-time as an agent with this company
- Assisted in completing tasks as outlined in subsequent entries. Helped maintain workflow efficiency by supporting team members. Contributed to project goals by performing assigned responsibilities.
- Developed tailored insurance plans based on client needs and financial goals.
- Conducted thorough policy reviews to ensure compliance with regulations and client satisfaction.
- Educated clients on coverage options, enhancing understanding of products and services.
- Assisted in claims processing, facilitating timely resolution for clients.
- Maintained accurate client records using CRM systems to track interactions and follow-ups.
- Collaborated with team members to refine sales strategies, improving overall performance.
Insurance Agent (life & health insurance)
American Income Life
San Diego, CA
12.2024 - 06.2025
- Explained and administered in detail supplemental union benefits to clients
- Transacted and sold Life and Health Insurance
- Input information and kept records to help clients and keep track of any new developments as needed
- Assisted and helped calm down any customer concerns as applicable; also, correctly got assistance for any issues beyond my capabilities
- Able to build a rapport with clients so even if they didn’t immediately purchase any extra insurance, they still had great service
- Set and kept track of appointments with multiple clients using google excel
Sales associate (front lanes/customer service)
Best Buy
Hillsboro, OR
10.2022 - 11.2023
- Welcomed customers and addressed inquiries while directing them to appropriate personnel.
- Oversaw customer transactions and provided insights into purchase history. Facilitated order management through effective use of POS and ETK systems. Enhanced customer experience by streamlining purchase processes at Best Buy.
- Assisted employees in addressing concerns and inquiries from customers and colleagues.
- Maintained organized files of essential paperwork for future reference.
- Oversaw order cancellation processes and coordinated order pickup operations. Collaborated with inventory team to streamline order fulfillment. Cultivated strong rapport with customers and team members to enhance service quality.
- Entrusted with managerial responsibilities to ensure efficient front-of-store management and customer service.
- Demonstrated agility in mastering and adjusting to evolving processes and policies.
- Leveraged premium memberships and tailored deals to meet individual customer needs.
Education
Licensed to transact Life and Health Insurance -
Game Design -
Technical College
Athens, GA05-2020
High School Diploma -
Classic City High School
Athens, GA05-2020
Skills
- Problem solver
- Patient
- Diligent
- Critical thinker
- Strong interpersonal skills
- Adaptable to changing circumstances
- Creative
- Caring
Timeline
Insurance Agent (life & health insurance)
Symmetry Financial Group
06.2025 - 03.2026
Insurance Agent (life & health insurance)
American Income Life
12.2024 - 06.2025
Sales associate (front lanes/customer service)
Best Buy
10.2022 - 11.2023
Licensed to transact Life and Health Insurance -
Game Design -
Technical College
High School Diploma -
Classic City High School