Joseph Troutman
Summary
Performance-driven Technician determined to provide excellent service and assistance to customers. Enthusiastic and hardworking employee promoting excellent attendance record and known for effectively identifying system issues and resolving problems. Smart and determined with highly developed decision-making skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Security Technician/Fiber Optic Technician
TEC
11.2019 - Current
- Performed installations of high-tech security systems, which included access to alarms, internet, and video surveillance systems.
- Explained how to properly use security systems so that customers were knowledgeable.
- Contributed to overall company growth by consistently meeting or exceeding sales targets for security system installations.
- Increased overall system reliability through preventive maintenance schedules, reducing downtime caused by unexpected malfunctions or failures.
- Delivered comprehensive training sessions to fellow technicians, fostering a cohesive and knowledgeable team environment.
- Provided exceptional customer service by addressing client queries and concerns in a timely manner, ensuring satisfaction with their security solutions.
- Stayed up-to-date on industry trends and advancements, enabling the company to offer cutting-edge security solutions to new and existing clients.
Security Technician
FailSafe Security
08.2013 - 11.2019
- Generated detailed reports on completed projects, highlighting any challenges faced during installation as well as recommendations for future improvements in processes or equipment choices.
- Enhanced security measures by installing and maintaining state-of-the-art surveillance systems.
- Troubleshot complex technical issues quickly and efficiently, minimizing disruptions to client operations while maintaining high levels of customer satisfaction.
- Managed inventory effectively, ensuring all necessary parts were available for installations and repairs without delays or shortages.
Electronic Technician
Self-employed
02.2012 - 08.2013
- Gained recognition for excellent troubleshooting skills, often called upon to resolve complex issues and restore systems to optimal functionality.
- Strengthened relationships by providing exceptional customer service during onsite visits for equipment installations and repairs.
- Assembled, tested and maintained components and systems for high-performing electronics.
Automotive Body Technician
Sanford Body Shop
01.2011 - 01.2012
- Increased repeat business with excellent communication skills, keeping customers informed throughout the repair process.
- Ensured optimal performance of equipment through routine calibration checks and proper maintenance procedures followed promptly.
- Reduced repair timeframes by utilizing advanced tools and techniques for faster, more accurate repairs.
- Consistently met deadlines for vehicle delivery, ensuring customer satisfaction and minimizing disruptions to their daily lives.
- Demonstrated versatility in skillset by performing various tasks such as painting, welding, or electrical troubleshooting when necessary.
Coil Winder
Howard Industries
06.1998 - 12.2010
- Adjusted fixtures and tensions to provide proper winding tension.
- Set up and calibrated machines.
- Completed tasks according to production specifications and within established tolerances.
- Lifted and moved coils and materials with manual or mechanical means.
- Interpreted and followed blueprints to determine proper production tasks.
- Implemented lean manufacturing principles within the workspace, organizing tools and equipment for maximum efficiency during daily operations.
- Maintained a safe working environment by adhering to safety protocols and conducting regular inspections of equipment.
Education
GED -
North East Jones High School
Laurel, MS2001
Skills
- Electronic Protection System
- Networking
- Troubleshooting, eg, security panels and devices, low voltage, POE, Ethernet switches, wireless issues, surveillance camera and NVR issues
- Researching, eg, system problems and new solutions for customers
- Central Station, eg, software data entry, AlarmNet, Telguard software
- Home wiring
- Telephonic and Internet
- Installation - business, residential
- Automotive, eg, engine rebuild, electrical issues, body work, GPS, repair and maintenance
- Appliances, eg, central heating and air conditioner repair, washing machines, dryers
- Access Control Management
- Service Calls
- Customer Service
- Equipment Repair
- Written and verbal communication
- Client Relations
- Equipment testing
Certification
- Certified A Technician by Mississippi Electronic Division of the State Fire Marshal's Office 2013
- Certified B Technician by Mississippi Electronic Division of the State Fire Marshal's Office 2017
Timeline
Security Technician/Fiber Optic Technician
TEC
11.2019 - Current
Security Technician
FailSafe Security
08.2013 - 11.2019
Electronic Technician
Self-employed
02.2012 - 08.2013
Automotive Body Technician
Sanford Body Shop
01.2011 - 01.2012
Coil Winder
Howard Industries
06.1998 - 12.2010
GED -
North East Jones High School
- Certified A Technician by Mississippi Electronic Division of the State Fire Marshal's Office 2013
- Certified B Technician by Mississippi Electronic Division of the State Fire Marshal's Office 2017
Similar Profiles
Joseph WeberJoseph Weber
Verizon Inspector at TECVerizon Inspector at TEC
Saúl Rodríguez GaritaSaúl Rodríguez Garita
Chemistry and Biomaterial's Laboratory / Professor and Assistant Research Assistant at TECChemistry and Biomaterial's Laboratory / Professor and Assistant Research Assistant at TEC
Tadriene LaurantTadriene Laurant
Journeyman Electrician at TECJourneyman Electrician at TEC