Joseph Troyer
Bluefield
Summary
Dynamic and dedicated professional with extensive experience at Dairy Queen, excelling in customer service and cash handling. Recognized for building strong customer relationships and maintaining high cleanliness standards. Proven reliability and teamwork skills, contributing to a positive shopping experience and encouraging repeat business. I also made good relationships with coworkers and tried to always bring a smile to both coworkers and customers, ensuring a warm and welcoming visit. I believe knowing your customer and building a friendly yet professional relationship with them is just as important as the final transaction.
Overview
1
1
year of professional experience
Work History
Cashier/Grill Cook
Dairy Queen
08.2024 - 08.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Bluefield High School
Bluefield, WV05-2026
Certification - Auto Collision Repair
Mercer County Technical Education Center
Princeton, WV06-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Money handling
- Reliability and punctuality
- Customer relations
- Product restocking
Timeline
Cashier/Grill Cook
Dairy Queen
08.2024 - 08.2025
High School Diploma -
Bluefield High School
Certification - Auto Collision Repair
Mercer County Technical Education Center
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