Joseph Trujillo
Los Angeles,CA
Summary
Results-driven leader with expertise in employee performance management and cross-departmental collaboration. Known for facilitating effective training programs and enhancing team morale. Ready to utilize strong problem-solving skills to achieve organizational objectives.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Training Program Manager
Principles Inc. DBA Impact
Pasadena, California
06.2024 - Current
- Developed training materials to enhance staff skills and knowledge retention.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Facilitated performance reviews to support employee development and goal setting.
- Conducted performance reviews for team members.
- Monitored staff performance and addressed issues.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coordinated cross-departmental collaboration to achieve strategic goals and initiatives.
- Assigned tasks to associates based on skill levels and maximized team performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Established processes to ensure efficient workflow throughout the organization.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Provided leadership during times of organizational change or crisis.
- Recruited and hired qualified candidates to fill open positions.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led team meetings to align project objectives and discuss progress updates.
Case Manager
Principles Inc. Dba Impact
Los Angeles, CA
06.2017 - Current
- Provided individual and group counseling to guide clients in areas of social and emotional need.
- Provided individual counseling sessions for clients facing personal challenges.
- Facilitated group therapy programs to strengthen community support and enhance client connections.
- Engaged multidisciplinary teams to ensure comprehensive care for clients. to create comprehensive treatment plans.
- Completed assessments to identify client needs and recommend appropriate interventions.
- Developed treatment plans to address client needs.
- Maintained confidential client records in compliance with legal standards.
- Ensured client records were accurate and current to support effective case management. of client progress and treatment plans.
- Educated clients on coping strategies and life skills for improved well-being.
- Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
- Monitored clients' daily activities and responded appropriately.
- Created crisis intervention strategies for individuals in challenging situations to promote safety and resilience.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
- Supported clients by teaching strategies for emotion management and identifying distress signals. and recognition of distress warning signs to empower proactive coping.
- Researched best practices in the field of counseling in order to stay current on evidence based treatments.
- Obtained or maintained proper licensure or certification to meet state requirements.
Education
Associate of Applied Science - Psychology
Pasadena City College
Pasadena, CA02-2025
Skills
- Training program development
- Training needs assessment
- Performance management
- Regulatory compliance
- Cross-departmental collaboration
- Team leadership
- Conflict resolution
Certification
- SUDCC-II
Timeline
Training Program Manager
Principles Inc. DBA Impact
06.2024 - Current
Case Manager
Principles Inc. Dba Impact
06.2017 - Current
Associate of Applied Science - Psychology
Pasadena City College