Customer Service
Goodwill
- Provided direct customer service and support for Number commercial clients
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Displayed very good communication and customer service skills.
Joseph Tumbleson
Mansfield
Summary
Dynamic customer service professional with a proven track record at Goodwill, excelling in customer engagement and support. Skilled in Microsoft Office and adept at resolving inquiries efficiently. Recognized for enhancing customer satisfaction through effective communication and process improvements, consistently delivering exceptional service in fast-paced environments.
Work History
Computer and Small Electronics Tech
ITech Repair
- Diagnosed and repaired electronic devices, ensuring efficient functioning and customer satisfaction.
- Conducted routine maintenance on various equipment, enhancing operational reliability and longevity.
- Assisted in troubleshooting complex technical issues, improving resolution times for customer inquiries.
- Collaborated with team members to streamline repair processes, increasing overall workflow efficiency.
Repo Scout
Towing Solutions
- Operated towing equipment to assist in vehicle recovery and transport.
- Conducted safety inspections on towing vehicles to ensure compliance with regulations.
- Collaborated with dispatch team to coordinate timely responses to service calls.
- Assisted customers with inquiries, providing clear information on services offered.
Manager
Kwik Kar Oil And Lube
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Managed inventory levels, ensuring timely restocking of essential supplies and equipment.
- Trained and mentored staff on best practices for automotive service and customer interaction.
- Implemented process improvements that enhanced workflow efficiency and reduced service times.
Senior Lube Technician
Kwik Kar Oil And Lube
- Performed oil changes and fluid checks to ensure vehicle performance and customer satisfaction.
- Conducted multi-point inspections to identify potential issues and recommend maintenance solutions.
- Maintained cleanliness of work area and equipment to uphold safety standards and operational efficiency.
- Assisted in training new technicians on equipment usage and proper service techniques.
Assistant Manager
JJ's Auto Wash/Lube
- Supervised daily operations to ensure quality service and customer satisfaction.
- Trained and mentored new staff on service protocols and equipment usage.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Analyzed customer feedback to identify service improvement opportunities.
- Conducted regular maintenance checks on equipment to ensure operational efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
GED - Computer Science
Tarrant County College
Fort Worth, TXSkills
- Inbound customer service
- Customer service abilities
- Customer service and engagement
- Customer service excellence
- Customer service
- Knowledgeable about Microsoft office
Vehicle state inspections
Was certified to do all manner of vehicle inspections in the state of Texas.
Timeline
Customer Service
Goodwill
Computer and Small Electronics Tech
ITech Repair
Repo Scout
Towing Solutions
Manager
Kwik Kar Oil And Lube
Senior Lube Technician
Kwik Kar Oil And Lube
Assistant Manager
JJ's Auto Wash/Lube
GED - Computer Science
Tarrant County College