Joseph Tyrrell
Cathedral City,CA
Summary
Passionate Trainer with extensive knowledge of Umbrella training and proven success working with all types of employees. Devoted to long-lasting and comprehensive results for every employee. Trained in all aspects of microsoft office. Strongly motivated with a sense of high energy and empathy. I strive to be the best but, welcome criticism with open arms.
Overview
6
6
years of professional experience
Work History
Learning Ambassador
Amazon
Redlands, CA
11.2021 - Current
- Providing high energy meet and greets for day one AA's.
- Running the sortation floor and providing information to ops managers throughout shift to provide steady work flow.
- Assigning ATAs to new hires as well as veteran associates to broaden all aspects of work life.
- TDR and yard marshal trained.
- Multiple years of experience in Microsoft Office (Outlook, Word, Excel, Powerpoint).
- Strong experience with FC Menus.
Customer Service Representative Team Lead
The Home Depot
Fort Collins, CO
08.2016 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Host
The Old Spaghetti Factory
Rancho Mirage, CA
07.2014 - 02.2015
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Cultivated positive guest relations by managing information and orchestrating speedy seatings.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Assisted managers with quickly resolving service- and food-related issues.
Skills
- Great customer service
- Great Personality skills
- Self motivated
- Composition work
- Team player
- Self-motivated
- Thrive under pressure
- Problem solving
- Excel
- Detail-oriented
- Forklift and HAZMAT certified
- Team Collaboration
- Decision Making
- Influential and Persuasive
Timeline
Learning Ambassador
Amazon
11.2021 - Current
Customer Service Representative Team Lead
The Home Depot
08.2016 - 07.2021
Host
The Old Spaghetti Factory
07.2014 - 02.2015