Summary
Overview
Work History
Skills
Timeline
BusinessAnalyst

Joseph Tyrrell

Cathedral City,CA

Summary

Passionate Trainer with extensive knowledge of Umbrella training and proven success working with all types of employees. Devoted to long-lasting and comprehensive results for every employee. Trained in all aspects of microsoft office. Strongly motivated with a sense of high energy and empathy. I strive to be the best but, welcome criticism with open arms.

Overview

6
6
years of professional experience

Work History

Learning Ambassador

Amazon
Redlands, CA
11.2021 - Current
  • Providing high energy meet and greets for day one AA's.
  • Running the sortation floor and providing information to ops managers throughout shift to provide steady work flow.
  • Assigning ATAs to new hires as well as veteran associates to broaden all aspects of work life.
  • TDR and yard marshal trained.
  • Multiple years of experience in Microsoft Office (Outlook, Word, Excel, Powerpoint).
  • Strong experience with FC Menus.

Customer Service Representative Team Lead

The Home Depot
Fort Collins, CO
08.2016 - 07.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.

Host

The Old Spaghetti Factory
Rancho Mirage, CA
07.2014 - 02.2015
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Cultivated positive guest relations by managing information and orchestrating speedy seatings.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Assisted managers with quickly resolving service- and food-related issues.

Skills

  • Great customer service
  • Great Personality skills
  • Self motivated
  • Composition work
  • Team player
  • Self-motivated
  • Thrive under pressure
  • Problem solving
  • Excel
  • Detail-oriented
  • Forklift and HAZMAT certified
  • Team Collaboration
  • Decision Making
  • Influential and Persuasive

Timeline

Learning Ambassador

Amazon
11.2021 - Current

Customer Service Representative Team Lead

The Home Depot
08.2016 - 07.2021

Host

The Old Spaghetti Factory
07.2014 - 02.2015
Joseph Tyrrell