Joseph Uwagaba
Grand Rapids,MI
Summary
Compassionate professional with many years of experience coordinating community programs and allocating resources. Dedicated to excellent patient care through an empathetic approach. Thrives in team-based or independently-motivated settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Youth Development Specialist
Bethany Christian services
Grand Rapids, MI
04.2024 - Current
- Assisted clients in developing skills needed to transition into adulthood successfully
- Consulted and collaborated with other professionals to provide continuity of patient-family care
- Prepared patients for self-management and decision-making responsibilities
- Assisted with the development and implementation of youth-oriented programs
Assistant Lecturer
University of Economics and Human Sciences
Warsaw, Poland
09.2021 - 01.2025
- Inspiring meaningful discussions with students
- Maintained excellent student relationships by providing supportive, helpful environments through tutorials
- Increased student satisfaction by providing attentive care and support throughout academic struggles
- Instructed students in classroom and lecture environments and explained the importance of speech delivery and presentation
Senior Customer Service Representative Lead
Teleperformance Poland
Warsaw, Poland
11.2019 - 01.2024
- Assisted customers with product-related questions, feedback, and complaints
- Developed empathetic client relationships and earned a reputation for consistently exceeding sales goals
- Identified areas of improvement in customer service processes and suggested changes accordingly
- Managed daily workflow of Customer Service Representatives, ensuring timely completion of tasks
Resettlement Assistant
United Nations High Commissioner for Refugees
Kigali, Rwanda
12.2016 - 09.2019
- Coordinated support to facilitate general office operations
- Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork
- Learned practical skills and techniques by shadowing senior staff to understand the organization's operations, policies, and procedures
- Resolved problems, improved operations, and provided exceptional service
Education
Ph.D. - Entrepreneurship
Regent University
Virginia Beach, VA10.2027
Master of Science - Management And Quality Studies, Corporate Logistics
University of Economics And Human Sciences
Warsaw, Poland01.2021
Master of Science - Development Studies
Mount Kenya University
Kigali, Rwanda01.2018
Bachelor of Arts - Emergency And Disaster Management
University of Lay Adventist of Kigali
Kigali, Rwanda01.2016
Skills
- Computer literacy including Salesforce, Zendesk, Talkdesk, Slack, COWIN, AWS, SAP, and Okta
- EDUCATION: Computer literacy, Microsoft, Teams, people management, Agile, Google Workspace, Zoom, and MS Teams
- Academic Publication
- Online Teaching
- Research and analysis
- Instructional Strategies
- Lesson Planning
- Knowledge of statistical software and data analysis
Certification
- Project Management and Principles PMP
- UNHCR-GLCRMU - Fundamental of Fraud and Corruption Awareness
- UNDSS - Basic Security in Field UNHCR - The best interest of the child Basic principles and procedures
- UNHCR-GLCRMLC - Preventing Sexual Exploitation and Abuse
- RSC AFRICA - Interpretation and translation skills
- TEDX_NYARUGENGE - Speaker
- BDF Rwanda - Fundamental of a Business Plan
Timeline
Youth Development Specialist
Bethany Christian services
04.2024 - Current
Assistant Lecturer
University of Economics and Human Sciences
09.2021 - 01.2025
Senior Customer Service Representative Lead
Teleperformance Poland
11.2019 - 01.2024
Resettlement Assistant
United Nations High Commissioner for Refugees
12.2016 - 09.2019
- Project Management and Principles PMP
- UNHCR-GLCRMU - Fundamental of Fraud and Corruption Awareness
- UNDSS - Basic Security in Field UNHCR - The best interest of the child Basic principles and procedures
- UNHCR-GLCRMLC - Preventing Sexual Exploitation and Abuse
- RSC AFRICA - Interpretation and translation skills
- TEDX_NYARUGENGE - Speaker
- BDF Rwanda - Fundamental of a Business Plan
Ph.D. - Entrepreneurship
Regent University
Master of Science - Management And Quality Studies, Corporate Logistics
University of Economics And Human Sciences
Master of Science - Development Studies
Mount Kenya University
Bachelor of Arts - Emergency And Disaster Management
University of Lay Adventist of Kigali
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