Yonabell Rodriguez
Volvo Cars USA/ Percepta
12
years of professional experience
1
Certification
2
Languages
Customer-focused professional skilled in building relationships and delivering exceptional service in fast-paced environments. Known for attention to detail and integrity, with a commitment to helping customers achieve financial goals and contributing to high-performing teams.
Work History
Customer Service / Digital Support Specialist
2 Years- Provided technical support to customers, resolving inquiries and enhancing user experience.
- Resolved product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Responded to customer inquiries via, chat, email and social media outlets.
- Assisted in developing training materials for new team members, fostering knowledge sharing.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Provided technical support to users, resolving issues efficiently and enhancing user satisfaction.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
Security Officer
2 Years 1 Month- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular inspections of facilities to identify potential hazards or security breaches.
- Responded swiftly to incidents, providing immediate assistance and reporting findings accurately.
- Collaborated with law enforcement during investigations, enhancing response protocols and communication efficiency.
- Developed incident reports and maintained detailed logs for management review, ensuring compliance with company policies.
- Trained junior staff on safety protocols and emergency response procedures, fostering a culture of preparedness.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Asset Protection Associate/Lead Loss Prevention Associate
2 Years 3 Months- Collaborated with management to develop and implement asset protection strategies.
- Monitored security systems to identify and respond to theft incidents effectively.
- Conducted audits of inventory to ensure accuracy and prevent loss.
- Trained team members on loss prevention techniques and policies.
- Managed relations with local law enforcement regarding theft investigations.
- Implemented safety protocols that enhanced store security environment.
- Assisted in creating training materials for new hires focused on asset protection practices.
- Patrolled store departments to check for suspicious activities.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
Cashier/Retail Keyholder
2 Years 1 Month- Processed customer transactions efficiently using POS systems.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized checkout area to streamline operations and minimize wait times.
- Trained new cashiers on register procedures and customer service protocols.
- Implemented inventory management practices to ensure product availability and accuracy.
- Monitored cash drawer for discrepancies, ensuring financial accuracy at end of shifts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associate of Science - Criminal Justice
High School Diploma
Skills
Customer service expert
Customer relationship management
Technical assistance
Software troubleshooting
Computer literate experienced with Microsoft office
Zendesk
SWIFT 15022
SWIFT 20022
Salesforce
TalkDesk
Confluence
Okta
Google Docs
Aleph SaaS
Oracle(RNT)
QW90
and Micros POS.
Bilingual communication
Microsoft windows and office
Mac systems
Organizational skills
Problem-solving
Teamwork and collaboration
Computer literate experienced with Microsoft office
Zendesk
SWIFT 15022
SWIFT 20022
Salesforce
TalkDesk
Confluence
Okta
Google Docs
Aleph SaaS
Oracle(RNT)
QW90
and Micros POS.
Accomplishments
- Supervised team of 10+ staff members.
- Served 50+ customers per shift while maintaining excellent service standards.
- Maintained a high Resolution Rate (85-90%) while assisting customers (goal of 70% minimum)
- Exceptional customer service
- Transaction accuracy
- Cash handling
- Relationship building
- Problem-solving
- Sales or referrals
- Team collaboration
- Trustworthiness and integrity
Certification
- Microsoft Office Specialist
- SORA Security License
- Fullstack Academy Bootcamp prep
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service / Digital Support Specialist
Volvo Cars USA/ Percepta
08.2022 - 08.2024Read More
Security Officer
IPS Security
02.2019 - 03.2021Read More
Asset Protection Associate/Lead Loss Prevention Associate
Bjs Wholesales Club
06.2015 - 09.2017Read More
Cashier/Retail Keyholder
Michaels Arts and Crafts
03.2012 - 04.2014Read More
Bergen Community College
Associate of Science from Criminal Justice
Read More
Cliffside Park Highscool
High School Diploma
Read More